Crosbys Reviews

4.2 Rating 2,610 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items are excellent value just what we needed unfortunately customer service and delivery is another thing had to wait nearly a month for delivery and no one ever rang back when promised they would”

Helpful Report

Posted 4 years ago

“Part of the order was six gin glasses as a free gift, These were not sent with the order However a good company to deal with”

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Posted 4 years ago

“I don't like to give poor as a rating, so I have gone for acceptable instead. Delivery was supposed to be 2 or 3 days, it ended up being a week, and only as I phoned to ask where my order was. I ordered 2 different products. Glass preserving jars, which are excellent and exactly what I wanted. The other was glass bottles with a 'beer' flip lid. These don't seem to be very tight, and I am disappointed with them. The price of the products is very competitive. I will re-order the jars, but not the bottles.”

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Posted 4 years ago

“All items ordered were as described and received in good condition. Delivery was slow but on chasing the order was delivered next day.”

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Posted 4 years ago

“not the quickest, ordered on the tuesday delivered on the monday, was only rational tablets as well”

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Posted 5 years ago

“Glasses are gorgeous, one arrived damaged so am waiting for replacement,”

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Posted 5 years ago

“I've been waiting for my delivery longer than expected, up to now I have not got it .”

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Posted 5 years ago

“Acceptable Service”

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Posted 5 years ago

“Acceptable but only just. No problems with pricing or product but delivery was not when promised (was a Christmas present) and no reply to emails sent.”

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Posted 5 years ago

“Ordering was quick and fast but delivery was very poor”

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Posted 5 years ago

“The glasses are exactly what I was after and delivery was fast. However the glasses are filthy and covered in dust, as is the box. These are a Christmas present for someone so I'm going to have to clean them all before I can wrap them.”

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Posted 5 years ago

“Cutlery is good quality. Packaging needs some more protection or padding inside because the steak knives pierced their boxes and were loose on arrival.”

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Posted 5 years ago

“Be careful of del charges . Very high”

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Posted 5 years ago

“I would have rated the customer experience as poor if it wasn't for the excellent quality of goods received. I called twice to customer support chasing my order - the second time as the support handler did not call me back as promised. On both occasions he appeared un interested, lacking a personality and gave an impression as not being bothered. We waited ages for part of the delivery- the fact certain goods were out of stock at warehouse (despite when we ordered it said different) which wasn't a problem, the fact your staff didn't think it necessary to let us know by a simple email??”

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Posted 5 years ago

“Ordered 6 V & B forks but only 5 arrived in box. Phoned up and was told someone would call me back later that day but they didn't. Phone again and after being put through to two departments have been told an additional fork will be sent out and should be with me tomorrow. Not feeling confident but if it does arrive I will raise my rating as the value of money is good.”

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Posted 5 years ago

“Good products, bad communication and delivery!”

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Posted 5 years ago

“I was sadly disappointed, as thinking I had ordered the same as a previous purchase, 8 boxes of Delight PD clear powdered vinyl gloves, in a red box, they are actually Guardflex powder free, in a white box. Of course they are both vinyl, but the powdered ones really have no smell, but the ones you sent smell so much of plastic, which I don't like. It would be ok if it was just one box. I can't send them all back, it's just me and my bike, and too heavy to carry to the post office, Yours Faithfully, Linda Newman”

Helpful Report

Posted 5 years ago

“I bought the beautiful sea spray, Porcelite plates, mugs and cups/cupboards.two weeks delay. When they arrived yesterday one plate and one mug was broken. But I give three stars because of the good price, and Crosby`s willingness to send the package to Denmark.”

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Posted 5 years ago

“One of the glasses was broken. I sent an email to Crosby's and never heard anything back I don't call that good service”

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Posted 5 years ago

“Items look OK but very disappointed with packaging...box not sealed properly just folded the top of the box so that items were able to fall out of the box!”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,610 reviews