Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality items at decent prices and safe delivery. Def recommend. Might take a bit of time to post as was the case for myself, I guess based on items availability, but nothing extreme or not communicated in advance, i.e. expected posting time within next 5-7 biz days. Great customer service on the phone too.”

Helpful Report

Posted 3 years ago

“So 1 month on still no items, have made contact 5 times with them, 4 by phone 1 by email (which was ignored) each call I make I am ensured that my order is being dispatched and that it will be with me in a couple of days - nothing. Today I called again warehouse was blamed for not sending and assured that it will be with me on Monday - we'll see!”

Helpful Report

Posted 3 years ago

“Still waiting on part of my order to arrive”

Helpful Report

Posted 3 years ago

“Great product but very poor service. Took over 2 weeks to deliver and was late for wedding anniversary present. Had to make 2 phone calls to chase the order. On first call was told that it would be in the post next day and I would receive 2-3 days later. Didn’t arrive and on second call was told that it still hadn’t been sent out for delivery. Finally arrived 16 days after order placed and paid for. Very poor service!”

Helpful Report

Posted 3 years ago

“Ordered a 14” ice bucket to fit two bottles in, but received a 13”…which is too small.”

Helpful Report

Posted 3 years ago

“Great service and the prices are much better than other places”

Helpful Report

Posted 3 years ago

“I placed an order three weeks ago, paid £58.63, and still no goods. No update , no apology and basically very disappointed. I would not recommend your services to anybody.”

Helpful Report

Posted 3 years ago

“Efficient. Fast. Well priced”

Helpful Report

Posted 3 years ago

“I really liked the quality of the products”

Helpful Report

Posted 3 years ago

“Very happy with our dishes. Just the right size for Individual pies. Purchasing more.”

Helpful Report

Posted 3 years ago

“Rubbish poor customer service no response on orders from months ago, & can’t get a refund? I will never use again hundreds of pounds out of pocket with no response from customer service”

Helpful Report

Posted 3 years ago

“10 days later still waiting for my order to be processed correctly. Have despatched the wrong plates multiple times which I now have to pack up and return. Have waited in for deliveries which I’m told have despatched overnight only to be told 4 days later the package is still waiting to leave the warehouse. Now stuck with half a set of crockery, guests arriving imminently & have been eating off plastic for almost two weeks. Awful.”

Helpful Report

Posted 3 years ago

“Amazing item, packaged very well, pleased and will be a returning customer.”

Helpful Report

Posted 3 years ago

“Love these cake covers great quality am just about to order more 👍”

Helpful Report

Posted 3 years ago

“The glass mugs are lovely. Long wait but worth it”

Helpful Report

Posted 3 years ago

“Sent damaged stock and when reported offered a 5.00 off token for next order !! There won’t be a next order…..”

Helpful Report

Posted 3 years ago

“Took 3 weeks to dispatch despite goods being shown as in stock at time of order.”

Helpful Report

Posted 3 years ago

“I was pretty surprised to receive an email from the company asking me to leave a review to be honest. I made my order over a month ago and still have not received the items. I emailed them again last week to ask for another update on the order and the email has simply been ignored. I would really urge them to get into contact with me and either refund the order in full or send the items immediately. If the latter then I would hope that they would have the decency to refund the extortionate postage charge in the circumstances. This has genuinely been one of the worst transactions I have ever had with a company. Please get in contact and resolve.”

Helpful Report

Posted 3 years ago

“Great service and quality products. Highly recommend….”

Helpful Report

Posted 3 years ago

“It took over a month for my order to be delivered. R lied to me three times, on the first occasion telling me he would personally ensure my order would be shipped in the next couple of hours. The following week assuring me my order was in stock and would be shipped the next day. The next week telling me my order was out of stock so he would have it sent to me direct from the supplier and refund my delivery fee. None of these happened. The next week a spoke to a lady who did finally sort out my order delivery. One of the 12 glass items was broken on delivery, but I could not face the rigmarole of try to get it replaced!”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,687 reviews