Crosbys Reviews

4.2 Rating 2,718 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Member of staff Olivia went out of her way to ensure 20 serving tongs got to me on time for my daughter’s wedding.”

Helpful Report

Posted 4 years ago

“Had to chase twice to get my order posted out!! Was then promised Saturday delivery and it didn’t arrive until Tuesday.”

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Posted 4 years ago

“I ordered 2 kebab hangers which did not arrive so asked for a refund which again did not arrive Very disappointed”

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Posted 4 years ago

“Very unhappy that my order took over 2 and a half weeks to arrive with no communication from Crosbys about the delay. I had to chase it 3 times by email before it was finally sent out. I never did get an explanation about why it took so long. Will not use again.”

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Posted 4 years ago

“Difficult to review a product and service when the product hasn’t arrived and the only communication has been to ask you to review the product. So far exceptionally poor.”

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Posted 4 years ago

“Ordered some desserts forks still waiting for them rang up to chase the order they told me it’s not in stock and no one cared to notify me”

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Posted 4 years ago

“Sadly one glass was chipped. We have reported it.”

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Posted 4 years ago

“We waited 1 month for our order. After two weeks we emailed for an update to be told there was a holiday (this was not noted on the confirmation email or anywhere on the website) and doesnt explain the delay afterwards which we had to continually chase on. The order arrived with 1 jar smashed. we emailed photos and requested a replacement which has still not been sent, nor has our email been answered. This is a shame as we are keen to re-order but also worried about the customer care and communication, we dont have the time to spend on administration of this type. We really do still need clarification on the smashed jar.”

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Posted 4 years ago

“My delivery had been missed forgotten don’t really know but I waited over two weeks for my products and had to actually call to see where my goods actually where poor in my opinion.”

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Posted 4 years ago

“The items I ordered were on backorder and it took about 6 weeks until I received my order. Customer Service was very apologetic and responsive when enquiring about order status.”

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Posted 4 years ago

“Extremely happy with price,quality and service will definitely be buying from them again.”

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Posted 4 years ago

“Quality items at decent prices and safe delivery. Def recommend. Might take a bit of time to post as was the case for myself, I guess based on items availability, but nothing extreme or not communicated in advance, i.e. expected posting time within next 5-7 biz days. Great customer service on the phone too.”

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Posted 4 years ago

“So 1 month on still no items, have made contact 5 times with them, 4 by phone 1 by email (which was ignored) each call I make I am ensured that my order is being dispatched and that it will be with me in a couple of days - nothing. Today I called again warehouse was blamed for not sending and assured that it will be with me on Monday - we'll see!”

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Posted 4 years ago

“Still waiting on part of my order to arrive”

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Posted 4 years ago

“Great product but very poor service. Took over 2 weeks to deliver and was late for wedding anniversary present. Had to make 2 phone calls to chase the order. On first call was told that it would be in the post next day and I would receive 2-3 days later. Didn’t arrive and on second call was told that it still hadn’t been sent out for delivery. Finally arrived 16 days after order placed and paid for. Very poor service!”

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Posted 4 years ago

“Ordered a 14” ice bucket to fit two bottles in, but received a 13”…which is too small.”

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Posted 4 years ago

“Great service and the prices are much better than other places”

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Posted 4 years ago

“I placed an order three weeks ago, paid £58.63, and still no goods. No update , no apology and basically very disappointed. I would not recommend your services to anybody.”

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Posted 4 years ago

“Efficient. Fast. Well priced”

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Posted 4 years ago

“I really liked the quality of the products”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,718 reviews