Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought additional items from Sea spray set and I fell in love with it. Item arrived quickly and no damage”

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Posted 2 years ago

“The products are good, although they took a while to come into stock and be shipped. Unfortunately though, Crosby's shipped my order to the wrong address - the first I knew was a picture of my parcel outside someone else's front door. I contacted DPD to find out where it had been delivered, but they couldn't disclose the address due to data protection rules. So I contacted Crosby's... their first response was that I gave them the wrong address on my order (even though my email confirmation had the right delivery address). Then they said that they would have to get the goods collected, returned and reshipped - when I suggested they should just send me replacements they said they couldn't. Later, I got an email telling me the address they had been "incorrectly delivered to by the courier" - I went there and collected my parcel, intact. The label on the parcel was the exact address the courier delivered to (albeit not mine), meaning that the order was right, the courier was right and Crosby's made the error - sadly they tried to blame the customer and the courier and have not acknowledged their error. Won't be using them again.”

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Posted 2 years ago

“Fantastic service for all things catering related.”

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Posted 2 years ago

“Waited almost 3 weeks for the delivery only for it to be incorrect on arrival. I have emailed and sent a message on FB but no reply as yet”

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Posted 2 years ago

“Good spoons, arrived well wrapped and promptly”

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Posted 2 years ago

“They often have the best price to there competitors along with quick delivery and good customer service”

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Posted 2 years ago

“Good website.Great service. Would use again.”

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Posted 2 years ago

“Great customer service and help as the payment didn't go through on line I could do it over the phone with ease. My fault as I ordered the wrong teaspoons (too small) so I have to make an exchange.”

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Posted 2 years ago

“I ordered 42 plates and only 24 turned up. I phoned customer services to ask if the other 18 would be to follow, they said they didn't know and I would have to email the delivery manager direct. I emailed him directly and had no response. I then emailed the customer complaints department and had no response from them. I then re rang the customer services and spoke to Josh Morrow who was more than helpful and he managed to find my missing plates and have them with me within 24 hours of speaking to him. Unfortunately, 1 box of plates was smashed to bits (The plates were very well packed and suspect it was the fault of the delivery company) I tried to contact Crosbys to let them know as the driver didn't get me to sign for the delivery, or let me inspect the delivery before leaving. It's been over a week now, and I have still not had any response from Crosbys.”

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Posted 2 years ago

“Beautiful glasses, lovely quality. Glasses were well packaged and no breakages.”

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Posted 2 years ago

“Excellent product and packaged really well”

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Posted 2 years ago

“Products were shipped quickly but took 3 weeks for them to be dispatched”

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Posted 2 years ago

“Great service from Josh.”

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Posted 2 years ago

“Thank you Crosbys for excellent products and great service.”

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Posted 2 years ago

“Quick and easy”

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Posted 2 years ago

“Very good customer service and fast delivery; all items were well packed with delivery note. High quality products.”

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Posted 2 years ago

“Excellent product speedy delivery couldn’t believe how quickly it arrived thsnkyou”

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Posted 2 years ago

“Good communication & transaction. Excellent delivery service. Won’t hesitate to shop with you again. Thank you very much”

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Posted 2 years ago

“Amazing service… next day delivery even though it suggested 3-5 days. Prompt responses to phone calls. Excellent prices. Quality products. Would highly recommend! ⭐️”

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Posted 2 years ago

“Absolutely delighted with the Robert Welch 900ml. Drift Teapot. It is beautifully designed and made…no ugly hinge or welding. I am now about to order the smaller size. The order arrived quickly and at a very fair price.”

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Posted 2 years ago

Crosbys is rated 4.2 based on 2,662 reviews