Crosbys Reviews

4.2 Rating 2,664 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine, though it would have been useful to have had more delivery information like a link to the courier as they now have live delivery info. It was a good job I was home today to receive. I did phone Crosbys to ask about more delivery info. I was promised an email but no information came through. Crosbys didn’t hold the stock but routed my order to the manufacturers who sent it out. So who’s fault the lack of delivery info was is a moot point but as I dealt with Crosbys I think it is theirs.”

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Posted 4 years ago

“Very poor service. Placed an order on line, paid in full, then heard nothing. I then get an e- mail to ask me to write a positive review of my purchase. Well I haven’t received my goods. Then call to get update only to be told that goods are our of stock. Can’t be trusted - will not use again.”

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Posted 4 years ago

“Such a bad experience . I had to call 3 times regarding my refund . Never again I’ll be using this company”

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Posted 4 years ago

“The parcel was delivered by mid-day on the expected day and was exactly what I wanted. Thank you”

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Posted 4 years ago

“A week after ordering it still had not been dispatched so I had to phone to chase it up, to which they then dispatched it. When it arrived the box was covered in a brown sticky substance. The decanter is exactly what I wanted and expected! So not so good service but good product!”

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Posted 4 years ago

“As described however postage took a while”

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Posted 4 years ago

“Goods not received for 2 weeks. I had to chase. No apology, just that they were on their way. I said we're not open on Mondays but delivery attempted then anyway. So now they are Parcelforce depot. hopefully we will receive them this year!”

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Posted 4 years ago

“The item was exactly what I ordered very good.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Great service. Goods as described. Would definitely use again”

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Posted 4 years ago

“Great item and great customer service thanks”

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Posted 4 years ago

“It took 3 weeks, lots of phone calls where I was promised it would be dispatched tomorrow then someone finally said they were waiting on the last item so they had been lying that it was in stock every other time. When it finally arrived it looked like it had come direct from the manufacturer so I had again been lied too. Please if you bother reading customer feedback just learn to be honest, don’t repeatedly lie to a customer and if you say you will “personally phone you back tomorrow” bother to pick up the phone. It’s just rude.”

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Posted 4 years ago

“Excellent service and quality products at the best prices. Would definitely recommend Crosby's”

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Posted 4 years ago

“Saw the porcelite seasons range in a restaurant in Liverpool and loved it. Great range of tableware in lovely colors, quick delivery. Well packaged but 2 bowls broken, looks like box had been knocked in transit. Crosby’s sorted replacement immediately.”

Crosbys 5 star review on 29th November 2019

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Posted 4 years ago

“Excellent quality and good value. Delivery a little confused and trying to phone a nightmare of "engaged" or more frequently "unavailable".”

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Posted 4 years ago

“Absolutely love my new Prosecco glasses. Arrived quickly too”

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Posted 4 years ago

“Great service. Very prompt. Goods as described and well packed. Good price.”

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Posted 4 years ago

“Easy to order from website and items were delivered very quickly . Would buy from again”

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Posted 4 years ago

“A quick and efficient service”

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Posted 5 years ago

“Quick and efficient, no extra cost delivery came next day. Great glasses”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,664 reviews