Crosbys Reviews

4.2 Rating 2,664 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Really please with our products.”

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Posted 4 years ago

“Quick delivery but unfortunately I received no notice of intended delivery date and was unaware that the parcel was sitting on my front door step in full view of passers by. Also the box was open, unwrapped and left to the elements. It was very wet when I found it. Could have been ruined if not glass”

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Posted 4 years ago

“Excellent products and customer service”

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Posted 4 years ago

“Ordered arrived very quickly. Excellent packaging so not damaged in transit. Delighted with service and quality of goods.”

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Posted 4 years ago

“Lovely glasses. Strong glass and lovely design. All packaged well and no breakages. Very happy will buy from crosbys again!”

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Posted 4 years ago

“good value but a bit slow shipping.”

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Posted 4 years ago

“Fantastic service and beautiful product. I did make a mistake and order the 7' warmer and should have ordered a larger one to accommodate the fajita wraps I normally buy.”

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Posted 4 years ago

“Thank you, but 30 per cent of the ordered items came broken.”

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Posted 4 years ago

“I bought a set of 6 glass storage jars. They are tall cube shapes with square lids. They fit neatly into a deep kitchen drawer and you can easily see the contents (different pastas etc.) through the glass lid. They arrived intact and very well packed. Perfect.”

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Posted 4 years ago

“Placed an order, finally got a call after nearly a month apologising for how late it was. It arrived two days later. 50% of the items were broken and I was assured replacements would be sent out, it's been a week and these still haven't been received. I expressed my disappointment over the phone to someone and they were apologetic, however when I asked if I would receive any form of compensation I was told that I wouldnt, plus I'm still waiting for half my order. I'm not usually someone who leaves reviews, especially not bad ones, but the service from Crosbys was shocking. I would urge you to steer well clear!”

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Posted 4 years ago

“Item not yet received!”

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Posted 4 years ago

“Please don’t waste so much in packing”

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Posted 4 years ago

“Very fast and efficient service”

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Posted 4 years ago

“Ordered for the first time. One week later no updates on the order. When I called them on the Friday I was promised the order would arrive by the following Tuesday. I waited until the Friday and received no updates or apologies for the delay. I called on the Friday afternoon. Very poor customer service. Eventually received the order after 17 days. Other suppliers I use are mostly next day delivery. Poor service from a company who when you call a recorded message tells you how they are family run and how good their customer service is.”

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Posted 4 years ago

“Excellent product and brilliant delivery 📦 can’t fault it. Thank you”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Easy to order and fast delivery”

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Posted 4 years ago

“Found the website whilst price matching Chef and Sommelier champagne glasses. Placed an order which despite carriage charges was still significantly cheaper than the prices I had seen elsewhere. I received outstanding service - glasses were for a gift so I rang to check delivery timescales given festive period. I received the glasses (in perfect condition) the following day. I would highly recommend this company based on my experiences. Many thanks to Crosbys.”

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Posted 4 years ago

“would be nice to get an invoice????”

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Posted 4 years ago

“Great service and delivery experience”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,664 reviews