Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crosby have been brilliant. Olivia helped me order my products. then when my order came there was an issue with the colour. Emily helped me with that. A very good experience thanks Denise O Neill”

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Posted 3 years ago

“Delivery took a lot longer than expected also plate sizes were smaller than expected !!!”

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Posted 3 years ago

“I am happy with the product i purchased but i got the delivery much later.”

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Posted 3 years ago

“Very poor delivery service.”

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Posted 3 years ago

“Excellent , friendly and efficient customer service , The martini glasses and gin glasses are perfect, just what I was looking for, Packaging was very good , I look forward to serving cocktails to guests in them thank you”

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Posted 3 years ago

“Fantastic glasses! Heavy and good quality. I get lots of compliments on them.”

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Posted 3 years ago

“Excellent, thank you”

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Posted 3 years ago

“Very slow delivery, almost as though they forgot our order. Have been waiting 2 and a half weeks with no word about dispatch and order still 'processing' until we emailed chasing at which point we finally got a dispatch notice”

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Posted 3 years ago

“Still awaiting half of the items . Even says dispatched within 48 hours . Order placed over 2 weeks ago. Contacted supplier promised some items to be delivered las Thursday still awaiting .”

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Posted 3 years ago

“Terrible service”

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Posted 3 years ago

“Good communication from customer services, good range of high quality products”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Great service. Delivered quickly and very responsive when j called them with a query. Will definitely use this company again”

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Posted 3 years ago

“Poor service . Ordered and received notification of delivery in 48hours. 7 weeks later after two emails requesting update and full refund, to which I received no response, the glasses arrived. Fortunately all in tact. Sorry but as nice as the glasses are I would not recommend!”

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Posted 3 years ago

“Despite the Pandemic, hospitality reopening and assumed supply constraints the crockery arrived in good order and time. The system was easy to use and understand.”

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Posted 3 years ago

“Great hassle free order”

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Posted 3 years ago

“Great glasses and arrived promptly”

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Posted 3 years ago

“Very poor service. Waited 2 months, no communication, received 1 item out of 4....”

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Posted 3 years ago

“Easy to order. Glasses were gorgeous and arrived very well packaged. Prompt delivery 👍🏼”

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Posted 3 years ago

“I have contacted you over a week ago regarding my order no 52982. I still have not received this order and was in formed last Monday that it would be with me in a couple of days . Could you please advise?”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,687 reviews