Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Crosbys before, I was very comfortable in ordering from them again. As per my previous purchases, everything was perfect right from ordering to delivery. All items were just as described, well packed and delivered quickly. I will have no hesitation in using them again.”

Helpful Report

Posted 5 years ago

“Delivery was on time and correct but either the Carrier Service was poor or the package it left in was poor because what arrived at our warehouse was by some miracle still in tact despite it looking like it had been through a washing machine. Given that the products are in plastic (therefore breakable) boxes we respectfully suggest that the packaging is sturdier for future deliveries”

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Posted 5 years ago

“Thankyou , arrived in one piece , thrilled with the red wine glasses I ordered. They are going to be a Christmas present for my friend n i think she will like them x”

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Posted 5 years ago

“Excellent to deal with. Hassle free”

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Posted 5 years ago

“Next day delivery of 24 wine glasses at a very good price. Will use in future.”

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Posted 5 years ago

“Great items, great service - many thanks!”

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Posted 5 years ago

“Nice stuff to by. Orderd some items from Slovenia. Everything was as it should be.”

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Posted 5 years ago

“Easy ordering and delivered quickly. Will be using again”

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Posted 5 years ago

“Crockery dispatched really quickly. When it came some of it was damaged but I had replacements in less than 24 hours which was brilliant. Excellent customer service and communication. Very high quality product. Would not hesitate to order from them again.”

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Posted 5 years ago

“I waited a month to receive my order; had to chase it 4 times! Was told one item was out of stock & would be called straight back with an update & only on the 4th time did someone actually call me back. Upon opening the final delayed item the thimble isn't marked with CE stamp as the sales description states. Waste of money! Waste of time attempting to contact them! Would not recommend & would not use again!”

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Posted 5 years ago

“Crosbys have a good range and usually hold good stock. Unfortunately our recent delivery arrived one item short and one boxed set broken.”

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Posted 5 years ago

“always fast”

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Posted 5 years ago

“Quick and efficient.”

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Posted 5 years ago

“I ordered some items on the 4th of September, and did not receive them until the 24th of October. There was no notifications or communications from Crosbys to inform of the reason for the delay. I did phone them early October and was told that an item was out of stock. There was no apology, and the attitude was impersonal and not at all apologetic. The goods when they arrived (without checking every ramekin in every box) seem fine, but atrocious customer service. Box when delivered was left at neighbouring business door, with no attempt to knock my door. Not impressed.”

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Posted 5 years ago

“All good, fast delivery, thanks”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Not the cheapest place to purchase Rational stuff, but always give excellent & speedy service. A trust worthy company to deal with.”

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Posted 5 years ago

“Good colour, well made, Colour gave the appearance, quick job, but suited set well thankyou. JGW.”

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Posted 5 years ago

“Good range of products at good prices, couldn’t find what I wanted cheaper anywhere else. Had to return, as I wanted to change to larger bowls. Had to pay for own return, but I did know this in advance at least. They do send a link for a selection of couriers which was really helpful, as I used one of them instead of going to the post office as I normally would, and saved well over half the cost. Would use Crosby’s again.”

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Posted 5 years ago

“Knowledgeable, friendly staff. Fast and efficient service”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,698 reviews