Crosbys Reviews

4.2 Rating 2,664 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly I was about to order glasses from crosby's. Luckily I saw them on a different website, where they said they were plastic. I called up Crosbys and the lady was rude and made it sound very obvious despite not saying it ANYWHERE on the page. I placed an order and was not given any delivery date. 5 days later I called them up and again very rude, saying that I was given the delivery date (which I have scoured all the confirmation and is NOWHERE) and that it is 2 weeks from when I placed the order. They need to be more transparent with the delivery times instead of pushing their customers deadlines to save money. I would NEVER order from them again.”

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Posted 5 years ago

“Amazingly fast delivery. All goods sent as ordered. Couple of items damaged in transit were replaced immediately. Extremely prompt service from Peter at Crosbys. All queries and requests attended to by return. Would have absolutely no hesitation in recommending Crosbys anyone interested in the goods and services they provide.”

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Posted 5 years ago

“Very helpful sales team and the order arrived 2 days early!”

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Posted 5 years ago

“Yet to receive my item. Shouod have been shipped within 48hrs after purchase, coming up to a month later. Was told last week I should have received it Thursday, but did not arrive. Will give this week before asking for a full refund.”

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Posted 5 years ago

“Disappointed. Ordered an ice bucket....when it arrived it was absolutely tiny.....I don't realise it was only for a miniature. Please make advertising clear as it falls below standards. Thank you”

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Posted 5 years ago

“All perfect”

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Posted 5 years ago

“Ordered dishwasher 12 days ago and it’s still not arrived. Has it been sent?”

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Posted 5 years ago

“Delivered on time in a secure package. Would use Crosbys again.”

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Posted 5 years ago

“I was able to find the pieces that I was looking for easily on their website and they were delivered on the date that was provided. I am very happy with the service.”

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Posted 5 years ago

“Easy to deal with, delivered on time. Look good but early Xmas present so have to wait to try them!!!”

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Posted 5 years ago

“Excellent customer service and pricing. Have used them several times for purchasing items for a new restaurant. Speedy delivery. Would not hesitate to use them again.”

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Posted 5 years ago

“Placed order on 5 Sep, didn't receive until 24 Sept. I called after 1 week of placing order and was told that item had to be sent from warehouse and that I was emailed about time of delivery. Never received any email nor phone calls. Provided feedback on website but never got a call.”

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Posted 5 years ago

“Excellent service, and quick delivery. Thrilled with our Anton Black cutlery. Would recommend Crosbys to everyone. Totally satisfied.”

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Posted 5 years ago

“Great service thank you”

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Posted 5 years ago

“ORDER DISPATCHED SLOWLY COMPARED TO OTHER COMPETITORS AND TWO EMAILS CHASING ORDER JUST IGNORED.”

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Posted 5 years ago

“Product arrived quicker than expected and item is good quality.”

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Posted 5 years ago

“Delivered on time. Will definitely be buying from them again.”

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Posted 5 years ago

“Received my kilner jars well packaged and on time. Only problem is that the seals leak. In the process of buying some new seals.”

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Posted 5 years ago

“Great service , good products”

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Posted 5 years ago

“glasses excellent quality just what we were looking for. will definitely order more from Crosbys.”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,664 reviews