Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fizz glasses arrived on time and well packed”

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Posted 9 years ago

Thank you for your review Ian. Hope you enjoy whatever you put in your new Champagne glasses!

Posted 9 years ago

“First time of using delivery service was disappointed that items were missing when told they were in stock. Got part of delivery on Friday then other was not delivered till Wednesday Got text from courier that would be delivered on Tuesday no delivery. Then got text to say delivery would arrive arrive between 9.40 and 10.40. Did not arrive til about three in afternoon. So not impressed with service”

Helpful Report

Posted 9 years ago

Dear Liz, Please accept our apologies for the disappointing service you received. Unfortunately, one of your items was taken from stock after we had originally informed you they would be available. We were, however, able to deliver the other items the next day due to the Next Day service we provide on most of our items. with regards to the delay in delivery, I have passed on your complaints to the courier as the level of service provided to you for the second delivery was not acceptable. If you were to place an order with us again, compensation will be provided in the way of a discount upon contacting the Website Manager, Nat Bradley prior to placing your order. Regards Crosbys Customer Service

Posted 9 years ago

“We have used Crosby's twice now, great products, very helpful when answering email queries. On our 2nd time they had changed supplier of wooden boards, the products sent out were of poor quality, but this was due to a new supplier being used, however when we question the quality, Crosby's were quick to acknowledge & put it right straight away.. The Blacksmiths Arms”

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Posted 9 years ago

Hello David, Thank you very much for your kind comments. We're glad you got in touch with us as it gives us the opportunity to put things right on the rare occasions where product faults occur. It was a pleasure to deal with you.

Posted 9 years ago

“Ordering Process went smoothly, items arrived well packaged and within specified time frame.”

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Posted 9 years ago

“Great prices, lovely service. Can't ask for more.”

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Posted 9 years ago

“good quick service & turnaround”

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Posted 9 years ago

“It is a bit to early to write a complete feedback, as i have just got these. However, good delivery over the Xmas time means that we will not run out! And I expect these genuine rational parts to work as expected.”

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Posted 9 years ago

“I still haven't received my order and have been given no indication when it will arrive. It would be great if someone could advise?”

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Posted 9 years ago

Hello, Please accept our apologies for the delay on your order. Due to the holiday season and our offices being closed, our normal delivery process was disrupted. I have also contacted you via email to let you know when you will receive your order. Regards Crosbys Customer Service

Posted 9 years ago

“Very efficient service and product delivered on time. Competitive price. Customer service 5*.”

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Posted 9 years ago

“Very efficient service and product delivered on time. Competitive price. Customer service 5*.”

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Posted 9 years ago

“Very efficient service and product delivered on time. Competitive price. Customer service 5*.”

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Posted 9 years ago

“Extremely good service . Fast delivery. Very good quality products . Will be ordering more. Thankyou.”

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Posted 9 years ago

“Prompt service and packed well”

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Posted 9 years ago

Thank you for your comments :)

Posted 9 years ago

“Quick service and good product.”

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Posted 9 years ago

Thank you for your comments :) It's good to know we're appreciated.

Posted 9 years ago

“Still waiting for the delivery of knives, so I will review later. No probs for now.”

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Posted 9 years ago

“Ordered aweek ago and still havent received order... was however promised I would get it today or tomorrow.. if there is a delay in future a quick call would of be most appreciated”

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Posted 9 years ago

Hello Kerrie, Thank you for your review and constructive comments. Please accept our apologies for the delay on the order. I have passed on your comments to our suppliers and this won't be happening again. Also, because of your comments and dissatisfaction with our service, we've now also implemented a system whereby customers will be contacted if an order can't be satisfied within an specified time frame. If you ever wish to place an order in the future, give our Web Manager a call beforehand and we can arrange a discount on your order and a fast tracked delivery where possible. Regards Crosbys Customer Service

Posted 9 years ago

“Great customer support, at both pre and post/after sales. Will order again.”

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Posted 9 years ago

Thank you Janice, we appreciate the kind comment.s

Posted 9 years ago

“Excellent Company fantastic products great prices delivery on time.”

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Posted 9 years ago

“Website had trouble loading the Paypal payment option in the end had to use a card, yet to receive information about my products being shipped. Even though i met the qualifications for the next day delivery it wasn't even given to me as an option and I should have received the package yesterday.”

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Posted 9 years ago

“Lovely plates but a little too thick”

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Posted 9 years ago

Crosbys is rated 4.2 based on 2,698 reviews