Crosbys Reviews

4.2 Rating 2,694 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 42 plates and only 24 turned up. I phoned customer services to ask if the other 18 would be to follow, they said they didn't know and I would have to email the delivery manager direct. I emailed him directly and had no response. I then emailed the customer complaints department and had no response from them. I then re rang the customer services and spoke to Josh Morrow who was more than helpful and he managed to find my missing plates and have them with me within 24 hours of speaking to him. Unfortunately, 1 box of plates was smashed to bits (The plates were very well packed and suspect it was the fault of the delivery company) I tried to contact Crosbys to let them know as the driver didn't get me to sign for the delivery, or let me inspect the delivery before leaving. It's been over a week now, and I have still not had any response from Crosbys.”

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Posted 3 years ago

“Beautiful glasses, lovely quality. Glasses were well packaged and no breakages.”

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Posted 3 years ago

“Excellent product and packaged really well”

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Posted 3 years ago

“Products were shipped quickly but took 3 weeks for them to be dispatched”

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Posted 3 years ago

“Great service from Josh.”

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Posted 3 years ago

“Thank you Crosbys for excellent products and great service.”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Very good customer service and fast delivery; all items were well packed with delivery note. High quality products.”

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Posted 3 years ago

“Excellent product speedy delivery couldn’t believe how quickly it arrived thsnkyou”

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Posted 3 years ago

“Good communication & transaction. Excellent delivery service. Won’t hesitate to shop with you again. Thank you very much”

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Posted 3 years ago

“Amazing service… next day delivery even though it suggested 3-5 days. Prompt responses to phone calls. Excellent prices. Quality products. Would highly recommend! ⭐️”

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Posted 3 years ago

“Absolutely delighted with the Robert Welch 900ml. Drift Teapot. It is beautifully designed and made…no ugly hinge or welding. I am now about to order the smaller size. The order arrived quickly and at a very fair price.”

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Posted 3 years ago

“I ordered the catering container. They do the good price and the delivery was on time. I will use them again.”

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Posted 3 years ago

“Lovely glasses a joy to drink out of!”

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Posted 3 years ago

“Some of order was missing, and we were not notified.”

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Posted 3 years ago

“I have been looking for these glasses for quite awhile, so was pleased to find them at Crosby's, and at a good price.”

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Posted 3 years ago

“Love my Pisa shot glasses, great service and speedy delivery everytime I order. Thanks”

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Posted 3 years ago

“Great Products at good prices”

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Posted 3 years ago

“Very bad customer service, orderd it in back October 2021 got delivered on 17th February 2022. Took them 5 months to deliver , Very slow service. Will never ever will buy anything from them”

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Posted 3 years ago

“ORDERED IN NOVEMBER, GOT PROMISED AFTER A NUMBER OF PHONES CALLS IT WILL BE HERE IN DECEMEBER 2021, DID NOT ARRIVE TILL FEB 2022, DO NOT USE, DID NOT EMAIL ME OR EXPLAIN WHY SO LATE. VERY VERY BAD SERVICE! DO NOT USE!!!”

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Posted 3 years ago

Crosbys is rated 4.2 based on 2,694 reviews