Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was easy to place, delivery options ideal, and product exactly as described at an excellent price.”

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Posted 6 years ago

“Arrived promptly, good quality product”

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Posted 6 years ago

“I placed an order on October 2 2017 and I have still not received it (it is now February 3, 2018). I have sent several emails asking about the status and I have either been given excuses or not received a reply.”

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Posted 6 years ago

“Good quality glasses.”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Never received it after chasing”

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Posted 6 years ago

“Crosby is an excellent firm with a great choice and nice staff to give advice. Only negative the packaging which came from another firm was a disgrace to the environment. I do realise they didn't want the goods to break but it was such a waste.”

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Posted 6 years ago

“lewis bag looks great! can';t wait to crush some ice for my ice coffee”

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Posted 6 years ago

“Prompt service, excellent product range and extremely friendly, helpful staff”

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Posted 6 years ago

“The product was as described, which is beautiful. The entire buying experience and delivery was excellent. Thank you. We will be using you again!”

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Posted 6 years ago

“Product and pricing excellent, delivery slow”

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Posted 6 years ago

“Lovely product with prompt delivery as standard!”

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Posted 6 years ago

“Prompt delivery everything was exactly as explained good after sales contact as well. Good website”

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Posted 6 years ago

“Received my order after loooong wait. Plate box lovingly surrounded by bubble wrap, however plates inside separated only by paper, so one smashed. No sign of pasta plates I ordered and paid for. Emailed straight away and yet to receive a response but got the "write a review" email first. Fingers crossed, I'll get a response.”

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Posted 6 years ago

“First class customer service able to change order smoothly and fast delivery. Wonderful quality glasses .”

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Posted 6 years ago

“The item description and photo was incorrect so had to return. When returning, as it had past 14 days (because it was a Christmas present), you are charged 25% of the order! Customer services are rude and unhelpful.”

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Posted 6 years ago

Hello Joanne, thank you for your honest review. We accept returns within 14 days of you receiving the goods without a restocking charge. You then have a further 14 days to return the item to our warehouse. This is in line with Distance Selling Regulations. The reason we charge a 25% restocking charge for any returns after teh 14 days is due to the cost of checking the items, sending them back to our supplier and processing the refund. We wish we didn't have to but the costs are just too high. If we didn't, we would have to increase ouor prices overall which isn't something we're comfortable with. I must apologise that you feel our customer services are unhelpful. I will pass on your comments to management to ensure this is followed up internally. Regards, Nat.

Posted 6 years ago

“Excellent service - best prices online and quick delivery”

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Posted 6 years ago

“delivered exactly as stated on the order. no delaus”

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Posted 6 years ago

“The bubble champagne glasses arrived quickly and undamaged. They were just as expected.”

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Posted 6 years ago

“Great service and very helpful, quick delivery and also when one glass arrive broken we got a replacement shipped out arriving next day,”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,665 reviews