Crosbys Reviews

4.2 Rating 2,710 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered allot of cutlery 4 months ago. A month ago I was told I had rejected the courier, this was a lie as I was at home waiting and why would I reject an order I have been waiting for? After several emails - no response. 3 phone calls of we will look into it - nothing. Now I have been told I have to claim back thru paypal as the company have gone into administration and has new owners... Wish I had never found this company, appalling customer service.”

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Posted 7 years ago

“Purchased some rational rinse aid tablets part of the order was wrong (my fault) I returned them at my expense when enquired about a refund to be told CROSBYS have gone into receivership but are still trading under new owners WHAT A CON I THOUGHT THIS KIND OF LTD COMPANY PRACTICE HAD BEEN OUTLAWED YEARS AGO SHAME ON YOU CROSBYS. Stay well away from theses cowboys”

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Posted 7 years ago

“I placed an order 4 weeks ago, the money was taken immediately, but items still not recieved”

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Posted 7 years ago

“They have gone into administration yet still take orders and do not supply the goods.”

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Posted 7 years ago

“The product I purchased was reasonably priced and it was a very fast delivery.”

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Posted 7 years ago

“Part of the order is still missing”

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Posted 7 years ago

“The product I bought was very good. Shipping to Italy was very quick and cheap. I was very satisfied.”

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Posted 7 years ago

“Really poor experience Customer Service is Ridiculous I ordered Cutlery That being GRUNWERG Harley 18/0 Stainless Steel O.M.G I think it must be seconds as Various items are not formed correctly the Dessert Forks not stamped out right miss shaped and the Dessert Knives not Stamped out Correctly either the Cutlery comes in boxes of a Dozen ( 12 ) items missing had to chase and chase to get the help Very Poor Service to say the least No emails with regards to any problems either really poor !! We did get replacement Forks and the Missing Table Spoon But Still my First Order as well”

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Posted 7 years ago

“Why do not you have a shipping service to Saudi Arabia?”

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Posted 7 years ago

“Glasses are great just what we have been looking for Great delivery”

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Posted 7 years ago

“Arrived in good condition (drinking glasses) but was a bit slow, would order from them again.”

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Posted 7 years ago

“Good product at a good price. Look and sound wonderful. We were kept informed on when it would be delivered.”

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Posted 7 years ago

“Very happy with the delivery time and the product was exactly what we wanted. Will definitely be buying from you again.”

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Posted 7 years ago

“Items received promptly as promised and well packaged”

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Posted 7 years ago

“I ordered something from Crosby’s for an anniversary gift for my husband. After 4 days I still hadn’t had an email to say the item had been despatched so I rang them. The woman told me that there had been a problem with my order and so they’d had to cancel it. I was really disappointed that I didn’t get a phone call or an email to let me know about this issue and it took me ringing them up to inform me of the problem.”

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Posted 7 years ago

“I was informed by email the hour gap when my package would arrive -1215-1.15. It arrived at 12.17! The plates were in perfect condition and I’m using them now. I’ll be even happier to receive my £5 voucher. Thank you for great service.”

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Posted 7 years ago

“the ordering and pricing is simple to navigate. The order is received in only a few days even though we are in scotland and free delivery a bonus, great supplier”

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Posted 7 years ago

“Goods well packed and delivered quickly”

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Posted 7 years ago

“I absolutely adore my Porcelite Seasons Stone plates, bowls, serving patters, cups and saucers. Classy and robust (dishwasher and oven proof) for an excellent price. Absolutely first class customer service, Rachel was lovely and helped organise a Saturday delivery. Recommend and would use again!”

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Posted 7 years ago

“Absolutely love these glasses! They look amazing and make the bubbles taste even better 😊”

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Posted 7 years ago

Crosbys is rated 4.2 based on 2,710 reviews