Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, so I am very pleased with the quality of the copper cocktail set I purchased from you as a christmas present. However I was rather disgusted with how it was packaged. If I pay over £70 pounds for something that is advice good quality as this product is I would of expected it to be packaged a hell of a lot better than it was. They had just been chucked in to a flimsy box in their plastic wrappers, no bubble wrap or anything to protect whilst on its journey. I feel this needs to improve going forward as will leave customers feeling dissatisfied with a great item. Working within retail myself I understand standards and feel this could be improved going forward. Regards Laura”

Helpful Report

Posted 8 years ago

“Product just as described, friendly staff on the phone, slight delay on the order due to items being out of stock, but overall, a good service and they honoured their price match promise as I found the item slightly cheaper elsewhere but Crosby's had a better selection of colours and they matched it!!!”

Helpful Report

Posted 8 years ago

Hey Rebecca, Thanks for the great review. It's greatly appreciated and I hope the kids like the new colours. Many Thanks, Nat @ Crosbys.

Posted 8 years ago

“Awesome value for money and good quality! However packaging could have been better it all just came in a bag ... no box or protective filling.”

Crosbys 4 star review on 10th December 2016

Helpful Report

Posted 8 years ago

Hi Susan, Thanks for the review. I'm glad you like the kit. We're currently looking into better packaging - we created the kit due to a demand but didn't anticipate the popularity. If you like, we'll keep in touch and get your opinion on any packaging we're testing. Kind Regards, Nat @ Crosbys

Posted 8 years ago

“Bought the Copper Cocktail Set as a Christmas Gift! Lovely set, good quality. Only gave four stars as items were packaged poorly, postman thought it was broken glass as just put in a bag then a plastic postage bag. Secondly 1 item was missing from the set, however customer service sorted this promptly.”

Helpful Report

Posted 8 years ago

Hello Lorraine, Thank you for the great review. I'm glad we were able to help with the missing item. We have taken your feedback on board and have now ordered boxes for our cocktail kits so thank you for the useful comments. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“This last order has been dealt with in a quick and timely manner with good communication.”

Helpful Report

Posted 8 years ago

“quality of the villeroy boch victor cutlery was very good communication was good but the packaging of the cutlery was poor. Cardboard boxes were broken and the cutlery loose within the plastic bag one knife missing, telephoned a replacement was immediately sent staff were friendly and professional”

Helpful Report

Posted 8 years ago

Hello Colin, Thank you for your review. Unfortunately, we don't control the packaging as that comes from Villeroy & Boch. I have passed your comments on though. However, I'm glad my team were able to assist and hope you enjoy the cutlery. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Prompt delivery, however one fork was annoying missing so will be reordering.”

Helpful Report

Posted 8 years ago

Hello Alistair, Thank you for your review. I trust that my colleague Lorren has been able to rectify the issue with the missing fork and I do hope you enjoy the cutlery. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Present for my boy-friend , really pleased. Well Packaged and good product! Thanks!”

Helpful Report

Posted 8 years ago

“Great product and price, got exactly what I expected. Delivery was quite slow but when I called I got a fantastic service and my order arrived promptly. Will be ordering again soon.”

Helpful Report

Posted 8 years ago

“To date we have not received these products and they were ordered on the 3rd September These products had been delivered but to the wrong destination and message was not passed on. But delivery was prompt”

Helpful Report

Posted 8 years ago

“To date we have not received these products. These products had been delivered but to the wrong destination and message was not passed on. But delivery was prompt”

Helpful Report

Posted 8 years ago

“Glasses are lovely ice bucket not quite what I wanted but is ok”

Helpful Report

Posted 8 years ago

“My glasses arrived within 5 days of ordering them, they are beautiful and I am extremely excited to use them! Would buy from Crosbys again.”

Helpful Report

Posted 8 years ago

“Very pleased with my most recent purchase online. The price was really good for very high quality products and they were delivered quickly with no issues or damage to the goods, they came packaged well and were protected properly. Only downside to this company is we have previously had some confusion with a large order and received poor customer service from a delivery driver/customer service representative, other than that great prices and products.”

Helpful Report

Posted 8 years ago

Hello, thank you for your review. I'm glad you find our prices are low and products are of high quality. We are working hard to improve our customer service at the moment and reviews like yours do help us. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Good quick service”

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Posted 8 years ago

“Very good product, and a reasonable price, slight problem with delivery but sorted in a professional manner, so much so I ordered something else.”

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Posted 8 years ago

Hello Glen, thank you for the balanced review. I'm glad we were able to sort the problem for you and hope you enjoy your new Cups. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“excellent product and price. delivery took a while though.”

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Posted 8 years ago

“Good communication about time to deliver which was longer than normal”

Helpful Report

Posted 8 years ago

Hello Malcolm, Thank you for the kind review. The lead time on the Villeroy and Boch cutlery is a little longer due to the fact we have to import them from Germany first. However, this is displayed on our website before purchase. I do hope you like the cutlery though. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Delivery times excellent and products very good. Customer service very helpful and web team very obliging”

Helpful Report

Posted 8 years ago

Hello Frances, thank you for your review. As discussed earlier last week, we will be dispatching the replacement cutlery and extra soup spoons today as you didn't want anything to arrive before the 25th. I do hope the replacements fit your requirements. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Very easy website to use and the order arrived well packaged and quickly, good quality product reasonably priced.”

Helpful Report

Posted 8 years ago

Hello Michael, thank you for the feedback. I'm glad to know our website is easy to use and that the warehouse are doing a good job of packaging the goods. If you need anything else just give us a shout! Regards, Nat @ Crosbys.

Posted 8 years ago

Crosbys is rated 4.2 based on 2,681 reviews