Crosbys Reviews

4.2 Rating 2,681 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok, but took a while for delivery.”

Helpful Report

Posted 7 years ago

“Slightly disappointed as the mugs were 'Builders size and weight'. Had explained what they were for - Village Hall, coffee and tea etc, often elderly gatherings - and your Sales Department said they would be ideal! Your online brochure is not explicit when searching for a 'finer' quality.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review. We have taken your comments on board and will be making sure finer quality items can be distinguished on our website from others. Regards, Nat @ Crosbys.

Posted 7 years ago

“Not received order yet!”

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Posted 8 years ago

“Overall satisfied with the product yet while placing the order I was told that the delivery would be next day and it did not come for a further 4 working days. I got a message from interlink saying that the parcel was not delivered yet but then no updates further down. When I finally called Crosby's 3 days later to query about the delivery I got told that it was already delivered. This was left in our building's loading bay and signed by a non authorised person.”

Helpful Report

Posted 8 years ago

Hello Joanna, Thank you for your honest review. There was an issue with the delivery address which was then rectified as soon as we noticed. Our delivery service on Rational Tablets is next day so this event is very unusual. If you do wish to use us in the future for you Rational Tablets, you can be sure this won't happen again. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Although the product was very good and the price competitive the delivery took almost a month and no updates as to why the delivery had taken so long.”

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Posted 8 years ago

“2 glasses came smashed and wrong delivery address was put on parcel so went to business owners home not the business address which was ordered to. Advised few days after emailing that glasses out of stock from supplier so asked for refund instead”

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Posted 8 years ago

Hello Tina, Thank you for your review. It's regretful that we could supply the glasses to you. As you say, our supplier ran out. I do hope you enjoy the glasses. Kind Regards, Nat @ Crosbys

Posted 8 years ago

“Although I am extremely happy with the product I have bought, it took a long time to arrive, which is rather unexpected nowadays. I think it might be helpful if a delay in delivery would be mentioned when ordering.”

Helpful Report

Posted 8 years ago

Hello Stephen, Thank you for your review. As the Villeroy & Boch products come from Germany, they do take around 10-15 days to arrive with customers. This is shown on our website and as a delivery date at the checkout. If you wish to place any orders in the future, and aren't sure about the delivery date, you're more than welcome to give us a call beforehand. Kind Regards, Nat @ Crosbys

Posted 8 years ago

“Delivery went to the wrong place and only found out because I have called to chase it. Had to go and collect my self. Not a good start but I will give another chance.”

Helpful Report

Posted 8 years ago

Hello Iggy, Thank you for the feedback. It appears that our warehouse accidentally keyed a 4 rather than a 2 for your door number. I assure you this won't happen again should you wish to place orders in the future. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Multiple products ordered were all sent individually which didn't work well for me in terms of forwarding company. Too many email updates as regards progress of order also. I count a ridiculous seven mails over one order!”

Helpful Report

Posted 8 years ago

Hello Ciaran, Thank you for your feedback. I do apologise for the inconvenience. If you need anything in future, I will keep an eye out for your address and the AddressPal reference you used to make sure that any future orders are boxed in as few packages as possible. We do like to keep customers informed of their order status by email, however, I have removed your email address from any Marketing lists to prevent further unnecessary contact. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Nice choice of basic and professional barware! Reliable delivery.”

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Posted 8 years ago

“I haven't received an item yet, could you pls send me update when it's due.”

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Posted 8 years ago

“Still waiting for the delivery of knives, so I will review later. No probs for now.”

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Posted 9 years ago

Crosbys is rated 4.2 based on 2,681 reviews