I ordered the Villeroy Boch Oscar cutlery and was sent something completely different, not only this the boxes were really dmaaged. I then called to tell them and they said they would call me back. They asked me if I could get the items ready for return and could I put them in a box to protect them????. They never did call back so I called again and they told me that they would email me. They did the next day and told me that what I ordered was out of stock and would take two weeks to come in. This was yesterday so fingers crossed they come in and you can swap them.