Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull and kept me informed about my purchase and delivery all the way.”

Helpful Report

Posted 7 years ago

Hello Jeanette, Thank you for the great review. I'm glad we were able to provide a great service to you. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Product just as described, friendly staff on the phone, slight delay on the order due to items being out of stock, but overall, a good service and they honoured their price match promise as I found the item slightly cheaper elsewhere but Crosby's had a better selection of colours and they matched it!!!”

Helpful Report

Posted 7 years ago

Hey Rebecca, Thanks for the great review. It's greatly appreciated and I hope the kids like the new colours. Many Thanks, Nat @ Crosbys.

Posted 7 years ago

“Quick delivery Good customer service and support Overall price is cheapest than other suppliers such as nisbets, brakesce etc Overall machine is satisfactory and peace of mind for 2 yrs warranty”

Helpful Report

Posted 7 years ago

Hello Suchita, Thank you for your review on your order for the Dishwasher. We do try to be as competitive as possible. If you need anything else in the future, just let me know. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Fantastic quality and value for money!”

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Posted 7 years ago

“Awesome value for money and good quality! However packaging could have been better it all just came in a bag ... no box or protective filling.”

Crosbys 4 star review on 10th December 2016

Helpful Report

Posted 7 years ago

Hi Susan, Thanks for the review. I'm glad you like the kit. We're currently looking into better packaging - we created the kit due to a demand but didn't anticipate the popularity. If you like, we'll keep in touch and get your opinion on any packaging we're testing. Kind Regards, Nat @ Crosbys

Posted 7 years ago

“Bought the Copper Cocktail Set as a Christmas Gift! Lovely set, good quality. Only gave four stars as items were packaged poorly, postman thought it was broken glass as just put in a bag then a plastic postage bag. Secondly 1 item was missing from the set, however customer service sorted this promptly.”

Helpful Report

Posted 7 years ago

Hello Lorraine, Thank you for the great review. I'm glad we were able to help with the missing item. We have taken your feedback on board and have now ordered boxes for our cocktail kits so thank you for the useful comments. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“This last order has been dealt with in a quick and timely manner with good communication.”

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Posted 7 years ago

“For the prices I found the quality of the product exceptional. I will be purchasing from this company again.”

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Posted 7 years ago

“Very helpful staff, kept me informed about my order.”

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Posted 7 years ago

“Ordered online for delivery 2-3days it took two further calls and arrived 10days later”

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Posted 7 years ago

“quality of the villeroy boch victor cutlery was very good communication was good but the packaging of the cutlery was poor. Cardboard boxes were broken and the cutlery loose within the plastic bag one knife missing, telephoned a replacement was immediately sent staff were friendly and professional”

Helpful Report

Posted 7 years ago

Hello Colin, Thank you for your review. Unfortunately, we don't control the packaging as that comes from Villeroy & Boch. I have passed your comments on though. However, I'm glad my team were able to assist and hope you enjoy the cutlery. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Lovely Glasses I ordered a dozen Chef and Sommelier Champagne glasses, which i received very quickly. Excellent Service.”

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Posted 7 years ago

“My order was dealt with efficiently,, good communication, and I was very pleased with the glasses when they arrived.”

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Posted 7 years ago

“Very happy with my purchase however one margarita glass came broken even though the packaging was rather secure :(”

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Posted 7 years ago

Hello Lakhvir, Thank you for your kind review. If you would like the Margarita glass replacing, or a refund for the glass, just email nat@crosbys.co.uk and we will sort that out for you. Kind Regards, Nat @ Crosbys

Posted 7 years ago

“Excellent service and quality - delivery always very quick.”

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Posted 7 years ago

Hello Jacqui, Thank you very much for your kind review. I'm glad we could be of assistance :) Regards, Nat @ Crosbys

Posted 7 years ago

“Although I am extremely happy with the product I have bought, it took a long time to arrive, which is rather unexpected nowadays. I think it might be helpful if a delay in delivery would be mentioned when ordering.”

Helpful Report

Posted 8 years ago

Hello Stephen, Thank you for your review. As the Villeroy & Boch products come from Germany, they do take around 10-15 days to arrive with customers. This is shown on our website and as a delivery date at the checkout. If you wish to place any orders in the future, and aren't sure about the delivery date, you're more than welcome to give us a call beforehand. Kind Regards, Nat @ Crosbys

Posted 7 years ago

“Prompt delivery, however one fork was annoying missing so will be reordering.”

Helpful Report

Posted 8 years ago

Hello Alistair, Thank you for your review. I trust that my colleague Lorren has been able to rectify the issue with the missing fork and I do hope you enjoy the cutlery. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Placed my order with Crosbys on the Saturday had my glasses by the Wednesday........excellent service. Totally recommend quality glasses at a great price.”

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Posted 8 years ago

“Good contact and updates from Crosby's. The glass ware arrived as expected, was well packed and represents excellent value for money. I'd have no hesitation in using Crosby's again in the future.”

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Posted 8 years ago

“very efficient”

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Posted 8 years ago

Crosbys is rated 4.2 based on 2,665 reviews