Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your company were a breathe of fresh air for our start up business. Found you on the web and loved how simple your website is for customers like myself to navigate a complete a order. Had a quick quiry and you guys picked up the phone within about 5 seconds and helped me out a lot. Delivery was when agreed and packaged well. A valuable company to know and will be continuing to use you while my business grows. Ian.”

Helpful Report

Posted 8 years ago

Hi Ian, Thank you very much for your kind review. I'm glad we were able to help. If you need anything in the future, don't hesitate to get in touch. Regards, ~Nat

Posted 8 years ago

“Website was easy to navigate. Despatch and delivery time was very good. parcel tracking excellent. Two items were missing from my parcel, but the customer services responded quickly and rectified the problem efficiently.”

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Posted 8 years ago

Hello Mrs Jones, Thank your for your review. We pride ourselves on getting deliveries to customers as quickly as possible without hiccups, but these things do happen. I thank you for your patience and hope to deal with you in the future. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Good product will used again”

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Posted 8 years ago

“Made the order on Wednesday and took delivery on the Thursday. Excellent service.”

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Posted 8 years ago

Hi Anthony, I'm glad we could get the glasses to you next day. Hope you're enjoying the wine! Regards, Nat @ Crosbys.

Posted 8 years ago

“Very good service”

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Posted 8 years ago

“super”

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Posted 8 years ago

“super”

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Posted 8 years ago

“super”

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Posted 8 years ago

“Good products and super fast delivery”

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Posted 8 years ago

“The wrong order was sent tonne of Luigi bormioli top class glasses but matter was resolved and I received the correct glasses a week later. Absolutely love my Luigi Bormioli top class tumblers and glasses . Best prices!”

Helpful Report

Posted 8 years ago

Hi Nina, I'm glad you like the Top Class glasses. They are very beautiful. Thank you for your review. Regards, Nat @ Crosbys.

Posted 8 years ago

“They delivered quickly, but what gives them such a high rating is their customer service. Everything came packaged really well, but somehow one of the menu holders had a corner off and another a scratch - we phoned up and they said they'd send replacements straight away and they've arrived today. Really impressed by their care - thank you (products great too)”

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Posted 8 years ago

“Excellent service, ordered wrong item but exchanging it was no problem and efficiently dealt with. Thank you.”

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Posted 8 years ago

“having an espresso in John Lewis I bought an orange juice for my young companion. this was served in a Libby Endeavour Double Old Fashioned glass. I was very impressed by it's size, good looks and robustness. it fit the hand well and I could see a few noggins being sank. I took a piccy and searched the interweb to trace the item and it turned out Crosbys had a wide range of Libby glass ware and at very competative prices. I ordered and the set of glasses were with me within a day or so. I shall add to the set with some high ball glasses for Christmas parties.”

Crosbys 5 star review on 17th October 2016

Helpful Report

Posted 8 years ago

Hi Charlie, thank you for your wonderful review. They are lovely glasses. If you need help looking for those high balls just give me a shout. Regards, Nat @ Crosbys.

Posted 8 years ago

“Never came across crosbys before but I will definitely use them again, excellent service and delivery”

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Posted 8 years ago

“Beautiful glasses looking forward to giving them to my daughter as a house warming gift. Excellent service. Had some damaged goods on arrival (manufacture fault) it was sorted immediately and replacement came within days would highly recommend Crosbys for your kitchen/dining needs.”

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Posted 8 years ago

Hi Sandra, Thanks for the lovely review. I do hope your daughter liked the glasses and wish her all the best in her new house. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

“Present for my boy-friend , really pleased. Well Packaged and good product! Thanks!”

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Posted 8 years ago

“I was really pleased to find an exact match for flute glasses that I had previously bought in Belgium to replace those I had broken at Crosbys. The order arrived quickly and was extremely well packaged. Very pleased with the service.”

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Posted 8 years ago

“Great product and price, got exactly what I expected. Delivery was quite slow but when I called I got a fantastic service and my order arrived promptly. Will be ordering again soon.”

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Posted 8 years ago

“Arrived very quickly , very efficiant.”

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Posted 8 years ago

“The items arrived quicker than I was expecting. The site said that it might take a couple of weeks to get them to me, but in the event it was much shorter - around a week I think. The product was as expected. The items were wrapped protectively and were undamaged when they arrived. I will use Crosby's again.”

Helpful Report

Posted 8 years ago

Hi Steven, Thank you for the review, it's greatly appreciated. I do hope you enjoy the new spoons. We have the full Villeroy & Boch Victor cutlery range in stock so don't hesitate to give us a shout if you need the matching items. Kind Regards, Nat @ Crosbys.

Posted 8 years ago

Crosbys is rated 4.2 based on 2,665 reviews