Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall satisfied with the product yet while placing the order I was told that the delivery would be next day and it did not come for a further 4 working days. I got a message from interlink saying that the parcel was not delivered yet but then no updates further down. When I finally called Crosby's 3 days later to query about the delivery I got told that it was already delivered. This was left in our building's loading bay and signed by a non authorised person.”

Helpful Report

Posted 7 years ago

Hello Joanna, Thank you for your honest review. There was an issue with the delivery address which was then rectified as soon as we noticed. Our delivery service on Rational Tablets is next day so this event is very unusual. If you do wish to use us in the future for you Rational Tablets, you can be sure this won't happen again. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“Very good choice and descriptions! Will be back”

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Posted 7 years ago

“Light packaging, items individually packaged. Very good quality. Fast delivery.”

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Posted 7 years ago

“Last minute gift for Christmas, was informed of items out of stock and offered alternatives, which arrived the following day. Great service. Very pleased with packing, delivery, product quality.”

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Posted 7 years ago

“These are lovely quality shot glasses and this was the best price I could find for them after extensive trawling of the internet. The customer communication is very good and the glasses arrived in good time.”

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Posted 7 years ago

“Very good selection of glasses and reasonable prices. I had an email saying they might not be able to deliver before Christmas, but after a couple of phone calls my order arrived, very well packaged, on Christmas Eve.”

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Posted 7 years ago

“Open up glasses superb and very efficient delivery”

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Posted 7 years ago

“Excellent customer service, ensuring our products arrived in time for Christmas. Very pleased with our cutlery, thanks!”

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Posted 7 years ago

“Quick delivery. Arrived well packaged. Good quality product. Would recommend”

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Posted 7 years ago

“Ordered on 20th December, still waiting for our order to be delivered. Needed the items for Christmas day service. Crosbys were able to deliver a 25ml thimble measure sample but neglected to deliver the £118.82 worth of items required!”

Helpful Report

Posted 7 years ago

“Goods came promptly and were exactly what I wanted.”

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Posted 7 years ago

“Hi, so I am very pleased with the quality of the copper cocktail set I purchased from you as a christmas present. However I was rather disgusted with how it was packaged. If I pay over £70 pounds for something that is advice good quality as this product is I would of expected it to be packaged a hell of a lot better than it was. They had just been chucked in to a flimsy box in their plastic wrappers, no bubble wrap or anything to protect whilst on its journey. I feel this needs to improve going forward as will leave customers feeling dissatisfied with a great item. Working within retail myself I understand standards and feel this could be improved going forward. Regards Laura”

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Posted 7 years ago

“My order came in time for Christmas although I had ordered late and had not specifically requested this. It was well protected by wrapping and the six wine glasses were intact.. I was very pleased.”

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Posted 7 years ago

“Ordered large oval plates for Christmas Day. They were delivered within 2 days as described. They are a good size, look good and excellent quality. I would recommend them and Crosbys for their excellent customer service.”

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Posted 7 years ago

“We bought some Villeroy and Boch cutlery from Crosbys to add to a 68 piece set we had purchased from the Villery and Boch outlet at Street. Crosbys were actually cheaper that the outlet and had items we could not obtain elsewhere at less than RRP. Delivery was within the stated time frame. The items could have been packed better, ie in a jiffy bag rather than a plastic bag, but nothing was damaged. Very happy with this.”

Helpful Report

Posted 7 years ago

“I ordered a cocktailset that had to be delivered outside the UK and was very pleased that they informed me in every step of the process. The package was delivered within 10 days, nothing was broken and the package contained what I ordered, so that's perfect! Overall I am very satisfied!”

Helpful Report

Posted 7 years ago

“Really good service, easy ordering process and the order received very quickly. It's hard to see exactly how the copper looks in reality from photos due to the shine and reflection but they are absolutely beautiful. I also had a query re the VAT and my call was answered and responded to efficiently and clearly. I have already recommended the service to a friend who is looking for some copper homeware.”

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Posted 7 years ago

“Always top quality products at a reasonable price; I wouldn't go anywhere else before checking crosbys first!”

Crosbys 5 star review on 21st December 2016

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Posted 7 years ago

“Excellent service, as always. Efficient and prompt order and delivery.”

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Posted 7 years ago

“Terrific service at a terrific price. Searching for the new 'Open Up' style of wine glasses on a recent trip to France, thought they were rather expensive. However, Crosbys' had the exact same product at half the price! And, although I live at the other end of the country, delivered the very next day for free!! Both wine and champagne glasses are terrific - really good value and have been perfect for early Christmas celebrations. So, a first class product from a first class Supplier. Can't rate Crosbys high enough for an excellent service!”

Helpful Report

Posted 7 years ago

Crosbys is rated 4.2 based on 2,665 reviews