Crosbys Reviews

4.2 Rating 2,715 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are my 2nd 4 mini cast iron dishes from Crosby’s and I’m hoping they will be as good. However I did purchase them on the 6th February and received an acknowledgement of my order, but it wasn’t until the 14th when I telephoned to find out when I was going to receive them that I was told they would be dispatched that evening. I will buy from then again.”

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Posted 5 years ago

“I ordered 6 glasses which I understood were in stock, but after some two to three weeks no delivery. On checking my order on line the goods were shown as pending. I contacted Crosbys on two occasions and only on the second did I get an answer that the wrong parts were in their store. Up to this point no attempt had been made to inform me of this problem. From order to delivery was about one month, service not acceptable”

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Posted 5 years ago

“Sent a completely different item to what I ordered”

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Posted 5 years ago

“good delivery you said 4 to 7 days. arrived next day.wonderful stock and service.”

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Posted 5 years ago

“Great product Great speedy service”

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Posted 5 years ago

“Purchases promptly delivered as described, which were easy to see thanks to the good web site design. Items were well packaged. Competative prices too, especially with the discount code we were able to use for Valentine's day. This was the tipping point that made us choose Crosbys,”

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Posted 5 years ago

“Hope they go bust”

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Posted 5 years ago

“Joke of a company, they leave the phone off the hook and con you out of money”

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Posted 5 years ago

“Very good delivery service and the glasses I ordered are lovely! Would definitely order again.”

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Posted 5 years ago

“Very quick delivery. Lovely sauce boats at a very reasonable price.”

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Posted 5 years ago

“Fantastic couldn’t believe how quick my order came and a lot cheaper than buying from the manufacturer win win situation all the way”

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Posted 5 years ago

“Great prices and fast delivery”

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Posted 5 years ago

“The tumblers and the service and delivery time were all excellent but the amount of non-recyclable packaging was totally unacceptable and unnecessary.”

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Posted 5 years ago

“Very professional efficient service and helpful communication”

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Posted 5 years ago

“Good service. We had a problem but they sorted it quickly”

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Posted 5 years ago

“Arrived quickly.”

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Posted 5 years ago

“Great website, very easy to find what I was looking for. Goods dispatched quickly and were very well packaged. All arrived in perfect condition.”

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Posted 5 years ago

“Items arrived as promised very well packaged. High quality mugs that should last for years.”

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Posted 5 years ago

“Excellent items and good communication”

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Posted 5 years ago

“Weeks went by and no product or update. Had to ring Crosby's who said that there was a backlog of orders and that they would ship the item the next day. They did ship the next day, but it was annoying that I had to call them to get the item moving - I am sure that had I not rung up the item would have still been sitting there waiting on a shelf! With regard to the glasses, UTOPIA Old Fashioned, they were no where near as lovely as the description or photos. The have com out of a mould in 3 pieces joined - you can see the join lines, and the pattern goes slightly array on the joins. The worst part is on the rims where there are no patterns, so the 3 joins stand out like a sore thumb. The glasses look cheap, and so far each member of the family has said that at a glance they look plastic! Would not recommend, and would not buy again.”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,715 reviews