Crosbys Reviews

4.2 Rating 2,736 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited a week before enquiring about my order by email with no response. I called customer services and was told it would be despatched that day , no explanation for the delay . I was notified of Parcelforce despatch and was able to track my delivery. Unfortunately I couldn’t wait in all day so I had to drive 10 miles to collect it as it was apparently “ too large “ for post office collection . It was only 12 wine glasses . They were packaged in two sturdy boxes inside an enormous flimsy battered cardboard box which was so big I had to leave it with Parcelforce as it wouldn’t fit in my car . Three days after my initial email enquiry I had a reply saying my order was ready and would be despatched for delivery Wednesday, but I already had it ! I don’t think I will bother again .”

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Posted 5 years ago

“Tried to order Rational cleaning tablets via your webpage. So complicated you lost the order to Amazon for the same price.”

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Posted 5 years ago

“Only delivered part of an order. This included an incorrect item (tongs). Had to phone 3 times to get the correct item sent out. Also had to phone twice to follow up on the balance of the order, which included an expensive kitchen blender. Really poor service until I happened to speak to Dawn McCourt (on the third time of phoning). She was absolutely wonderful and chased up the final delivery for me. She phoned me back twice to ensure all was OK. So for Dawn - five stars!!!”

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Posted 5 years ago

“Very happy with the service & items I received from Crosbys. Everything was packaged well & order was delivered quickly.”

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Posted 5 years ago

“Very pleased with the quality of the glasses ordered”

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Posted 5 years ago

“Ideal forks for a cake and coffee morning thankyou”

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Posted 5 years ago

“very gooddd”

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Posted 5 years ago

“Product ordered was exactly what I wanted,”

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Posted 5 years ago

“Gorgeous glasses which arrived very quickly. Very efficient service.”

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Posted 5 years ago

“Delighted with the lever thermos pot. Easy to operate and finding a 3.5ltr was great. So helpful when I phoned for more information which was appreciated, as was the speedy delivery. I am ordering another two for our church.”

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Posted 5 years ago

“Prompt delivery after ordering 12 wine and champagne glasses . One champagne glass cracked on arrival that I photographed and informed Crosby by e mail within 24 hour deadline. Awaiting reply”

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Posted 5 years ago

“Excellent product, prompt delivery and good value for money. Thanks!”

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Posted 5 years ago

“Product still not arrived”

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Posted 5 years ago

“Website easy to use. Good product search and description accurate. Timely delivery. Competitive price.”

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Posted 5 years ago

“Quick delivery and very efficient.”

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Posted 5 years ago

“Quality products but bad customer service”

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Posted 5 years ago

“3 weeks to post, poor coms”

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Posted 5 years ago

“Pleased with this purchase. Good customer service”

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Posted 6 years ago

“order well received thanks”

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Posted 6 years ago

“Very prompt delivery, exactly what I wanted, great that they also give the height of the cake domes as this was important to me. Great value for money”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,736 reviews