Crosbys Reviews

4.2 Rating 2,664 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed 27th Dec, quoted delivery 2nd Jan. Finally delivered 14th Jan. Even with one day public holiday on 1st Jan, waiting over two weeks without any indication of delay is unacceptable. I would not order again.”

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Posted 4 years ago

“Amazing customer service and excellent glasses will be returning to buy more in the future”

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Posted 4 years ago

“After not being able to deliver my order within 8 days of placing it (their website says delivery in 2 days) Crosby's and I happily agreed to cancel the order and refund the money back to my credit card. That did not happen. They delivered the order to my London Hotel (4 days after I flew back home to Australia) & they have not contacted me since (after 2 emails this past week) asking them to rectify the matter. I would not recommend buying from this company.”

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Posted 4 years ago

“Goods not received, please advise, track information is not helpful.”

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Posted 4 years ago

“Very pleased with the quality of the knives quick service delivery good value for money”

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Posted 4 years ago

“Good customer services, fast delivery”

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Posted 4 years ago

“Very good service and pleased with product.”

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Posted 4 years ago

“The plates I ordered arrived very quickly, which was a nice surprise. They were well packaged and and in perfect condition. I ordered the Porcelite Seasons Sea Spray plates and they are lovely, I'm very pleased with how they look. I bought them to replace a chipped set and I'm hoping the Porcelite will be more durable. Time will tell!”

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Posted 4 years ago

“Great service. Trousers are just what we needed. Just a bit long in the leg, but I’d rather that than short.”

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Posted 4 years ago

“Order took a lot longer than expected but really please with my purchase when it arrived.”

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Posted 4 years ago

“Great selection of tableware. Rapid delivery. Great supplier.”

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Posted 4 years ago

“This casserole dish is good quality and value fast delivery good service. It made me laugh though didn’t expect it to be so small but love it.”

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Posted 4 years ago

“Excellent service. The order came very quickly, was well packed and excellent quality, just what I needed.”

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Posted 4 years ago

“Absolutely shocking service, took 6 weeks for my delivery to arrive after paying £6.50 for delivery, and when I tried to contact Crosby’s to find out where my delivery was and when I could expect it it took them ages to respond. Will not be shopping at Crosby’s again!!”

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Posted 4 years ago

“Companies should not accept orders when they have no stock. Communication was terrible and delivery time very poor.”

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Posted 4 years ago

“Superb product, excellent value for money and prompt delivery service.”

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Posted 4 years ago

“Excellent quality for an excellent price”

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Posted 4 years ago

“Very good & efficient and love that Crosbys did a Christmas discount!”

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Posted 4 years ago

“J'ai recu que la moité de ma commande...j'ai tjrs toujours aucune reponse...”

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Posted 4 years ago

“Item not received during time frame indicated by you when I placed order, nor even yet. No notification of dispatch - is it still sitting in your warehouse. No contact details given for me to enquire and no response from managers on your Website. Very disappointing. I cannot recommend.”

Helpful Report

Posted 4 years ago

Crosbys is rated 4.2 based on 2,664 reviews