Crosbys Reviews

4.2 Rating 2,663 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tumblers and the service and delivery time were all excellent but the amount of non-recyclable packaging was totally unacceptable and unnecessary.”

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Posted 4 years ago

“Very professional efficient service and helpful communication”

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Posted 4 years ago

“Good service. We had a problem but they sorted it quickly”

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Posted 4 years ago

“Arrived quickly.”

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Posted 4 years ago

“Great website, very easy to find what I was looking for. Goods dispatched quickly and were very well packaged. All arrived in perfect condition.”

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Posted 4 years ago

“Items arrived as promised very well packaged. High quality mugs that should last for years.”

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Posted 4 years ago

“Excellent items and good communication”

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Posted 4 years ago

“Weeks went by and no product or update. Had to ring Crosby's who said that there was a backlog of orders and that they would ship the item the next day. They did ship the next day, but it was annoying that I had to call them to get the item moving - I am sure that had I not rung up the item would have still been sitting there waiting on a shelf! With regard to the glasses, UTOPIA Old Fashioned, they were no where near as lovely as the description or photos. The have com out of a mould in 3 pieces joined - you can see the join lines, and the pattern goes slightly array on the joins. The worst part is on the rims where there are no patterns, so the 3 joins stand out like a sore thumb. The glasses look cheap, and so far each member of the family has said that at a glance they look plastic! Would not recommend, and would not buy again.”

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Posted 4 years ago

“Great website with all you need in terms of crockery, etc, our order arrived on time, well packed and all 60 items intact.”

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Posted 4 years ago

“Very good service and value.”

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Posted 4 years ago

“Good quality items delivered safely for a good price. Very happy.”

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Posted 4 years ago

“Quick turnaround, and exactly what ordered. Delivery costs disappointingly high though.”

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Posted 4 years ago

“Prompt service well packed Good product & reasonably priced items”

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Posted 4 years ago

“Good product, one item was broken on delivery and still chasing a response from customer services”

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Posted 4 years ago

“Sadly one bowl was broken in transit..can you please replace it? I have sent photos”

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Posted 4 years ago

“Wonderful company, very help when I ordered my stock pot on the phone, the stock pot brilliant very well made absolute perfect.”

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Posted 4 years ago

“Would give zero stars if I could! Placed order weeks ago - all email enquiries ignored - still nothing delivered - now Crosbys have the cheek to ask for a review! Disgraceful customer service - avoid.”

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Posted 4 years ago

“Prompt and efficient, well packed and delivered quicker than expected.”

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Posted 4 years ago

“Excellent quality goods and service delivery quick and easy love my New crockery”

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Posted 4 years ago

“Lovely sturdy tray”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,663 reviews