Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous chunky tall glasses arrived quickly & very well packed. Thank you.”

Helpful Report

Posted 6 years ago

“Great quality, shipped pretty fast.”

Helpful Report

Posted 6 years ago

“I was a little disappointed that the glasses didn’t arrive in time for Christmas but once I spoke to somebody on the telephone she explained that there had been a delay and told me when they would arrive, which they did & pleased with the purchase”

Helpful Report

Posted 6 years ago

“Easy to use service and friendly staff”

Helpful Report

Posted 6 years ago

“Mix up with one of the items. Resolved with one phonecall. Fast, efficient, and excellent value. Highly recommend.”

Helpful Report

Posted 6 years ago

“Acceptable but only just. No problems with pricing or product but delivery was not when promised (was a Christmas present) and no reply to emails sent.”

Helpful Report

Posted 6 years ago

“Awful customer service. I received my order with a broken glass, I called the helpline and I was told to send an email with images to your orders email. I emailed on the 10th December, asked for an update on the 17th December and called again on the 20th December where I asked for another update. I still have not received any communication or the replacement item.”

Helpful Report

Posted 6 years ago

“Love the weight and quality of the glasses would buy again. The delivery was as promised”

Helpful Report

Posted 6 years ago

“Faultless service ....fast delivery will use again”

Helpful Report

Posted 6 years ago

“I ordered a dinnerware set as a Christmas gift. It was delivered well within the estimated time and packaged well. The porcelite set was beautiful and exactly as pictured on the website.”

Helpful Report

Posted 6 years ago

“Very good quality glasses”

Helpful Report

Posted 6 years ago

“I dont have my order !!!”

Helpful Report

Posted 6 years ago

“Excellent service!”

Helpful Report

Posted 6 years ago

“we ordered goods on 28th November then got an email to say part of our goods would not be available till 3rd January to which I replied that's fine keep the money and when they come in send them out. Then they sent refund for the items that would not be available till 3rd and January and our other items still have not arrived I have emailed but not got a reply? I will try and ring and reorder the goods that were to be available 3rd January. Just want the goods as they look great!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Still waiting for it. Merry Christmas”

Helpful Report

Posted 6 years ago

“Super items, great quality too. Customer service was excellent too, rang up and changed delivery, very helpful. Will definitely recomend and buy again. Thanks”

Helpful Report

Posted 6 years ago

“Very quick service even at Christmas, glasses ordered and came beautifully packed”

Helpful Report

Posted 6 years ago

“I have been waiting longer than I would have liked for these bowls and when the bowls arrived they were broken. Their courier just threw them into our restaurant without saying a word to anyone and just left them. I have written to Crosby’s about this and have yet to have a response. Perhaps o will get one now I have left a public and honest review.”

Helpful Report

Posted 6 years ago

“The glasses I ordered were perfect, and delivered as promised. Great customer service means I will definitely use them again”

Helpful Report

Posted 6 years ago

“Excellent glasses so happy with my purchase. Did have to chase my delivery but was then sent the same day I chased so all good.”

Helpful Report

Posted 6 years ago

Crosbys is rated 4.2 based on 2,698 reviews