Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful glasses. Ordering and delivery excellent.”

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Posted 6 years ago

“Took a week to arrive, not a 'Fragile' sticker in sight, and half of the bowls were smashed to smithereens. Cannot recommend.”

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Posted 6 years ago

“Customer service was almost non existent presumably because my order was for under £20. The spoons were perfect once I had worked out which ones to order to match the originals. You need to move your response times into the 21st century.”

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Posted 6 years ago

“Excellent service and prompt delivery”

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Posted 6 years ago

“I don’t know why I received email to ask for review because after 3 weeks of the day I purchased the product I still haven’t received anything. I’ve been emailing and calling and filling online forms but there’s no response to my email and the person in the phone kept asking me to wait, told me they’ll get back to me but never. I now start to wonder if this is a fake website and will never deliver the product to me. Don’t buy from them. I will leave my real name here just to let everyone know this is a serious complain. I do not feel happy about the experience at all.”

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Posted 6 years ago

“There was a considerable delay between placing and paying for the order, and the delivery took one month, which is not acceptable these days. The company did not make us aware of this delay and I had to enquire and was told it would be availAble the following week, but no explanation was given and in fact we had to wait a further 3 weeks. Delivery by DHL was very quick once they had received the goods.”

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Posted 6 years ago

“Im in two minds about my 1st ever order with Crosbys. Firstly, placed an order, prices reasonably competitive and as you had a particular brand of cutlery I wanted decided to give Crosbys a go. Placed order on a Saturday and was told expected date by Wednesday the following week.(good because I needed a couple of items for a restaurant of mine. Never received any further communication until I called 10 days later top ask where the order was. I was told it was lost and the computer system said it had been delivered. As it turns out it had left your building, but was sat at the couriers with no label on. The whole thing was rectified by the fact that the order was actually then delivered next day. The actual brand of cutlery I ordered, (Grunwerg) was Genware in the box? So, unsure what I think. Big problems, but rectified promptly.”

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Posted 6 years ago

“High quality, quick delivery. Plates bigger than expected but still happy with purchase”

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Posted 6 years ago

“Excellent service and quality- so pleased with my fantastic glasses”

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Posted 6 years ago

“Item took two and half weeks to arrive”

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Posted 6 years ago

“Excellent service. Arrived quickly. Very efficient”

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Posted 6 years ago

“Many thanks for excellent service and the goods (glassware) arrived intact!”

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Posted 6 years ago

“Be careful of del charges . Very high”

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Posted 6 years ago

“From start to finish everything went smoothly and a great product.”

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Posted 6 years ago

“I would have rated the customer experience as poor if it wasn't for the excellent quality of goods received. I called twice to customer support chasing my order - the second time as the support handler did not call me back as promised. On both occasions he appeared un interested, lacking a personality and gave an impression as not being bothered. We waited ages for part of the delivery- the fact certain goods were out of stock at warehouse (despite when we ordered it said different) which wasn't a problem, the fact your staff didn't think it necessary to let us know by a simple email??”

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Posted 6 years ago

“Ordered 6 V & B forks but only 5 arrived in box. Phoned up and was told someone would call me back later that day but they didn't. Phone again and after being put through to two departments have been told an additional fork will be sent out and should be with me tomorrow. Not feeling confident but if it does arrive I will raise my rating as the value of money is good.”

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Posted 6 years ago

“Fantastic fast delivery. Excellent quality and top value”

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Posted 6 years ago

“My order was dispatched for delivery on the 5th October and up until then I had no problems, however, some 16 days later and in spite of several e mails and telephone calls, I have still not received the items or had any contact from the transit company.as to when they will be delivered. Yours sincerely, Don Dossett”

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Posted 6 years ago

“Excellent service and communication. Quality items at a good price!”

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Posted 6 years ago

“Good products, bad communication and delivery!”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,665 reviews