Crosbys Reviews

4.2 Rating 2,716 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little disappointed that the glasses didn’t arrive in time for Christmas but once I spoke to somebody on the telephone she explained that there had been a delay and told me when they would arrive, which they did & pleased with the purchase”

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Posted 6 years ago

“Easy to use service and friendly staff”

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Posted 6 years ago

“Mix up with one of the items. Resolved with one phonecall. Fast, efficient, and excellent value. Highly recommend.”

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Posted 6 years ago

“Acceptable but only just. No problems with pricing or product but delivery was not when promised (was a Christmas present) and no reply to emails sent.”

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Posted 6 years ago

“Awful customer service. I received my order with a broken glass, I called the helpline and I was told to send an email with images to your orders email. I emailed on the 10th December, asked for an update on the 17th December and called again on the 20th December where I asked for another update. I still have not received any communication or the replacement item.”

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Posted 6 years ago

“Love the weight and quality of the glasses would buy again. The delivery was as promised”

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Posted 6 years ago

“Faultless service ....fast delivery will use again”

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Posted 6 years ago

“I ordered a dinnerware set as a Christmas gift. It was delivered well within the estimated time and packaged well. The porcelite set was beautiful and exactly as pictured on the website.”

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Posted 6 years ago

“Very good quality glasses”

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Posted 6 years ago

“I dont have my order !!!”

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Posted 6 years ago

“Excellent service!”

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Posted 6 years ago

“we ordered goods on 28th November then got an email to say part of our goods would not be available till 3rd January to which I replied that's fine keep the money and when they come in send them out. Then they sent refund for the items that would not be available till 3rd and January and our other items still have not arrived I have emailed but not got a reply? I will try and ring and reorder the goods that were to be available 3rd January. Just want the goods as they look great!!!!!!!!!!!!”

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Posted 6 years ago

“Still waiting for it. Merry Christmas”

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Posted 6 years ago

“Super items, great quality too. Customer service was excellent too, rang up and changed delivery, very helpful. Will definitely recomend and buy again. Thanks”

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Posted 6 years ago

“Very quick service even at Christmas, glasses ordered and came beautifully packed”

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Posted 6 years ago

“I have been waiting longer than I would have liked for these bowls and when the bowls arrived they were broken. Their courier just threw them into our restaurant without saying a word to anyone and just left them. I have written to Crosby’s about this and have yet to have a response. Perhaps o will get one now I have left a public and honest review.”

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Posted 6 years ago

“The glasses I ordered were perfect, and delivered as promised. Great customer service means I will definitely use them again”

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Posted 6 years ago

“Excellent glasses so happy with my purchase. Did have to chase my delivery but was then sent the same day I chased so all good.”

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Posted 6 years ago

“Most of the order arrived but took a long while to come even though it said they were in stock when I ordered. Two plates were broken and 6 bowls did not come in this order. Items were needed for Christmas so I was disappointed.”

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Posted 6 years ago

“I enjoy the shopping although I had some of the cups delivered already Brocken and I try to contact the seller first by the phone and then I email but I had no reply and i was exspecing a reply but didn’t happen yet I know is a busy time of the year and i guess I give few more days I don’t know if i should send it back or els”

Helpful Report

Posted 6 years ago

Crosbys is rated 4.2 based on 2,716 reviews