Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Crosbys Reviews

4.2 Rating 2,608 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some cutlery which was all in stock according to the website. Delivery fine and prompt. Sadly that is where the good part ended. Opened everything up only to find table forks missing so called up to make sure I hadn't made a mistake by not ordering them to be told that they weren't in stock and would be arriving the 10th June which is 2 months away! If I had known that was the case I wouldn't have purchased the matching knives etc and chosen something else instead. Having said that I won't be using Crosbys again as I now can't trust what is 'in stock' so no need to send a voucher. A £5 refund would be nice by way of an apology though. Disappointing to say the least.”

Posted 5 years ago

“Disappointed with delivery. Received part of my first order within a few days but have still not received the undelivered items. Placed a 2nd order a week later 28th Jan, but didn’t receive a delivery date. Chased up after a week on Monday 4th Feb. Still no sign of delivery or a date so had to chase again on Friday 8th Feb and was advised it was being despatched that day. Hopefully will get both the 2nd order and the remaining items from the first order. This is particularly annoying as we opened a new business for the first time and needed the items, having to work around not having them and make do which is not a very good start.”

Posted 5 years ago

“Most of the order arrived but took a long while to come even though it said they were in stock when I ordered. Two plates were broken and 6 bowls did not come in this order. Items were needed for Christmas so I was disappointed.”

Posted 5 years ago

“There was a considerable delay between placing and paying for the order, and the delivery took one month, which is not acceptable these days. The company did not make us aware of this delay and I had to enquire and was told it would be availAble the following week, but no explanation was given and in fact we had to wait a further 3 weeks. Delivery by DHL was very quick once they had received the goods.”

Posted 5 years ago

“Im in two minds about my 1st ever order with Crosbys. Firstly, placed an order, prices reasonably competitive and as you had a particular brand of cutlery I wanted decided to give Crosbys a go. Placed order on a Saturday and was told expected date by Wednesday the following week.(good because I needed a couple of items for a restaurant of mine. Never received any further communication until I called 10 days later top ask where the order was. I was told it was lost and the computer system said it had been delivered. As it turns out it had left your building, but was sat at the couriers with no label on. The whole thing was rectified by the fact that the order was actually then delivered next day. The actual brand of cutlery I ordered, (Grunwerg) was Genware in the box? So, unsure what I think. Big problems, but rectified promptly.”

Posted 5 years ago

“Item took two and half weeks to arrive”

Posted 5 years ago

“My order was dispatched for delivery on the 5th October and up until then I had no problems, however, some 16 days later and in spite of several e mails and telephone calls, I have still not received the items or had any contact from the transit company.as to when they will be delivered. Yours sincerely, Don Dossett”

Posted 5 years ago

“The box was torn and dirty with lots of dust on it. While the cocktail set itself was in OK condition there were a few minor damages on some of the products. I got this as an urgent leaving gift to a friend, so unable to return it and get a new one. Disappointed as I expected the presentation of it to be much better than what it was, for the price!”

Posted 5 years ago

“On the website it stated 2-4 days delivery. 2 weeks later I was told twice the order had been dispatched which wasn't the case. The items finally arrived 2 and half weeks after ordering.”

Posted 5 years ago

“I ordered online on May 2nd expecting delivery between 5th - 8th as stated. It didn't arrive so I telephoned to be told that a larger order had been placed after mine and by fulfilling that order there was now none in stock for me. They would order more and send one to me. Great! I received it yesterday 21st May and it was broken. You can imagine my dismay! I telephoned and was put through to a fabulous chap, I can't recall his name, who was great to deal with. He asked for photos of the damage and has told me I should have a replacement on Wed 23 May which is nothing short of miraculous considering how long the original order took. ☺ It awaits to be seen of course....”

Posted 5 years ago

“The items were horribly packaged and the box was very messy inside. Moreover, one item was missing”

Posted 6 years ago

“Not well packaged and one broken glass.”

Posted 6 years ago

“I received my order and the wrong glasses were sent despite the invoices clearly stating the correct glasses. I paid for 6 x 55ml Chef & Sommelier glasses Tannin wine glasses and received 6 x 20ml Chef & Sommelier champagne / sparkling wine glasses. I now have to go through the process of getting the correct glasses which I wanted for a celebration this coming weekend”

Posted 6 years ago

“I havent recieved my goods yet! taken over a week! please can you contact me to let me know why, Thanks Emma 07878683815”

Posted 6 years ago

“Just the time taken to deliver our order”

Posted 6 years ago

“My order was placed on 15th Dec for Christmas presents. I phoned on 21st Dec and was told it was due for dispatch the next day. 2 hours later I received an email that it could not be delivered before earl Jan and did I want a refund. I responded very firmly that I wanted my money back asap. Heard nothing back and instead the goods were delivered on 5th Jan which was no use to me.”

Posted 6 years ago

“Ordered 4 glasses via internet. They were delivered in a box for 6 glasses making it appear I had bought them maybe second hand or something. I called to complain. The girl seemed completely disinterested. I then e mailed my concerns for which I didn’t even get a reply. Would never use again.”

Posted 6 years ago

“Placed an order for Xmas delivery on 26th November. Item was on 10-15 day delivery. It’s now 27th December and I’m still waiting for items to arrive. Tried emailing customer services, received no reply.”

Posted 6 years ago

“I have not used the product so I can't comment on its quality. The description did say that it came in a "White Presentation Box for gifting". In fact it came in a cheap, battered white box which I wouldn't dream of using for a gift. The delivery was a nightmare. I waited in for three days only to be told that the courier (UK Mail) could not find my address (a normal, urban address with a registered postcode). It's impossible to contact them in the meantime to find out what the problem is or give directions. I tried to Crosbys about it directly and was told somebody would ring back the next day – they never did. I ended up having to collect the parcel from a middle-of-nowhere depot at my own expense.”

Posted 6 years ago

“2 of the glasses were loose in the box, just in bubble wrap, and we’re smashed. Still waiting for a response to my email about this.”

Posted 6 years ago

«
1
2
...
3
4
5
6
7
»

Crosbys is rated 4.2 based on 2,608 reviews