Crosbys Reviews

4.2 Rating 2,662 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money, but delivery time abit longer than I expected”

Helpful Report

Posted 2 years ago

“Ordered almost a month ago. No items, no contact. Feels like a scam company”

Helpful Report

Posted 2 years ago

“Ordered items for next day delivery however arrived after 4 days with no explanation or apology from Crosby’s. Complained regarding delayed delivery however no response to email. Item was as described and of good quality however very poor customer service.”

Helpful Report

Posted 2 years ago

“3 emails and 1 Facebook message so far - starting to regret not reading the reviews before placing an order. I have had NO response from this company, despite multiple contacts. They took my money pretty quickly, but as for the goods I paid for......nothing. I can't call the customer service appalling - because there isn't any. I honestly don't understand how a company operates this way. The smallest update goes such a long way. Radio silence is not a satisfactory way of dealing with things. I only placed a small order, and I really shouldn't have bothered. I have used multiple Catering and Cleaning Supply companies in the past - NEVER have I experienced anything like this. Galleon Supplies, Nisbets, We Can Source It - all are outstanding and highly recommended when compared to this shower. If anyone is still tempted to buy from this company - take time to read the reviews and frankly, don't waste your time, or your money.”

Helpful Report

Posted 2 years ago

“Quick delivery, and exactly what I needed. Also, flexible with delivery.”

Helpful Report

Posted 2 years ago

“Sorry, but can't give a good review as yet as I was sent the incorrect glasses plus the fine bone china mugs also purchased were missed off the order. Called to rectify, grumpily told I needed to email Lorren, emailed Lorren over 24 hours ago and no acknowledgement as yet.....not even an automated one.”

Helpful Report

Posted 3 years ago

“Great swift efficient service”

Helpful Report

Posted 3 years ago

“Item quality really good dispatch time could do with being a lot quicker”

Helpful Report

Posted 3 years ago

“Excellent service, delivery arrived in good time. Am impressed with the good quality of glassware I ordered.”

Helpful Report

Posted 3 years ago

“Fabulous glasses, prompt delivery and well packaged”

Helpful Report

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

“Easy ordering on the website, goods received quickly and very well packaged. WIll buy again from Crosbys”

Helpful Report

Posted 3 years ago

“I ordered 18 Chef & Sommelier glasses and I was very pleased with them. I had a couple of broken ones but they are being replaced with no hassle. This is a very good family run business and I will certainly buy from them again.”

Helpful Report

Posted 3 years ago

“Nice glasses quick delivery , one glass faulty still awaiting a resolve !”

Helpful Report

Posted 3 years ago

“Steak knifes were on invoice but missing from box”

Helpful Report

Posted 3 years ago

“Great service and quality looking great on the home bar.”

Helpful Report

Posted 3 years ago

“Very easy ordering system. Excellent fast service”

Helpful Report

Posted 3 years ago

“Unfortunately after waiting 2 weeks for my order of 6 prosecco glasses only 2 were delivered in the box. Im still waiting for the other 4! Ive emailed and phoned, but ive had no rey as yet! Very disappointed customer!”

Helpful Report

Posted 3 years ago

“Great bottles - will be buying again.”

Helpful Report

Posted 3 years ago

“High quality product arriving as quickly as promised”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,662 reviews