Crosbys Reviews

4.2 Rating 2,608 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service!”

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Posted 1 year ago

“Great range, good value and prompt service”

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Posted 1 year ago

“amazing fast service, packaged wonderfully.”

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Posted 1 year ago

“Excellent service, they keep in touch and deliveries are prompt”

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Posted 1 year ago

“After issues ordering online I placed my order over the phone and found Crosbys staff very polite and accommodating . Will definitely be ordering again .”

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Posted 1 year ago

“Beautiful cutlery very well packaged”

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Posted 1 year ago

“Great Service!”

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Posted 1 year ago

“Prompt delivery and order as expected. Thank you!”

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Posted 1 year ago

“Glasses were delivered promptly and were perfect size”

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Posted 1 year ago

“Quick delivery and very competitive price wise with our previous supplier's price.”

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Posted 1 year ago

“Excellent crockery! Excellent delivery! Very pleased with my order!”

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Posted 1 year ago

“Great product arrived quickly amazing price.”

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Posted 1 year ago

“Very pleased with our new Goblets. Just what we were looking for.”

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Posted 1 year ago

“Good company to deal with Helped me on phone when my account would not work Delivery a wee bit slow but sure it was not Crosbys fault but postal service”

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Posted 1 year ago

“Great price and great service. Very happy as i shopped around for the best price.”

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Posted 1 year ago

“Good product choice and stock. Sent promptly”

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Posted 1 year ago

“Very poor service. I didn’t received my order and after 4 days or so I phoned as it still hadn’t been delivered. I was told it went to the wrong address (different from my billing and delivery address!). No idea where they got that address from. Anyway, it was admitted that it was their fault and that another box will be sent right away. 7 days later, nothing. I ring back, I’m told that they’re still waiting for the original one to come back before they send me a new one!! A) this wasn’t what was agreed! B) I don’t see why I need to wait around for them to get the original back! It’s not as if I could ever receive it since it went to a random address!! Anyway, the second gentleman apologetic enough but having waited over 14 days for simple soup bowls is simply ridiculous. Still don’t get why they didn’t send another box when it’s clearly their fault! And if they needed to wait till the box came back - why on Earth would you not let me know this instead of saying you’re sending a new one and giving me false expectations?! First order, won’t be rushing back to order again. I’ll give 4/10 (simply because the Second Gentleman was very apologetic and empathetic and didn’t understand why this stupid policy is in place either). If it weren’t for him… it’ll be a 1/10!!!”

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Posted 1 year ago

“Good product, price and delivered promptly.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Still have not received all of my order despite emailing them ~ 1 week ago about missing items and all I have received is an automated reply”

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Posted 1 year ago

Crosbys is rated 4.2 based on 2,608 reviews