Crosbys Reviews

4.2 Rating 2,687 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items have not arrived yet although ordered on the 29/12. I have emailed twice to hasten but no response.”

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Posted 4 years ago

“I ordered some black ironstone plates and bowls early December last year for Christmas present. Received plates just before Christmas but the bowls still did not arrive!!! And no update from Crosbys !”

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Posted 4 years ago

“I love my seaspray porcellite dinner set, the colour reminds me of the beautiful turquoise seas in the Greek Islands.”

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Posted 4 years ago

“Not happy with the product or service. Delivery was very late and then the plate came tarnished with stain, contacted customer service but did not receive any response from them at all.”

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Posted 4 years ago

“Quick to respond and resolve matters of delivery delay beyond their control. Quality products with very competitive prices. I highly recommend Crosby’s”

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Posted 4 years ago

“Friendly service and quick to respond and resolve matters of delivery delay. Quality products with competitive prices. I highly recommend Crosby’s”

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Posted 4 years ago

“Not fast. It’s toke about 4 weeks”

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Posted 4 years ago

“Quality is same the price is better.”

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Posted 4 years ago

“The recycled glasses I ordered are really nice. Very quick dispatch. The only grumble I have is the amount of bubble wrap it came in. A very large cardboard box with 6 glasses at the bottom filled up with plastic which filled half a rubbish bag.”

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Posted 4 years ago

“Ordered quite a few of one item, they didnt have the stock in but sent what they have and will get the rest when they get it Customer service has been superb and very easy to get hole and deal with Very pleased with the profuct price and quality :)”

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Posted 4 years ago

“Great quality of glass bottles. Carefully packed thanks to what bottles arrived not damaged.”

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Posted 4 years ago

“My second batch of these lovely glasses, people always comment & i find they hold just the right amount & i enjoy drinking out of them.A elegant glass.”

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Posted 4 years ago

“Excellent! Very fast delivery.”

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Posted 4 years ago

“I am really not happy with my recent dealings with Crosby. I received one email to acknowledge I had made a purchase and in that email was to,d I would receive another email to tell me when my order was being process. I never received this email. A package then arrived randomly, it contain 3 out of the 5 items I ordered, I had not received any email letting me know this would be the case or to expect my package, I have not received a follow up email stating the rest of my order will be delivered. The only email I have received is asking me to write a review. I have emailed Crosby’s to ask about the rest of my order and when I can expect it to arrive and I have not received even an acknowledgement that my email has been received. The rest of my order that I current haven’t received is worth around £50! I’m so disappointed to feel like I have to write a negative review just to get the attention of someone who can help me!”

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Posted 4 years ago

“Very happy with the gin glasses. They are perfect. Ordering and delivery was seamless. Will use Crosby’s again”

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Posted 4 years ago

“Great service, very quick delivery and great quality”

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Posted 4 years ago

“Very bad. Took 40 days to send my packet. After Brexit it cost me about GBP 40, because you delayed it 40 days after payment and sent it few hours after I tried to cancel the order. Absolut unacceptable”

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Posted 4 years ago

“Fast delivery! great prices👌”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“We ordered two teapots from Crosbys. Really pleased with the speed at which they were despatched (warned there might be a delay due to covid but there wasn't!) Shipped around and Crosbys worked out the best price too.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,687 reviews