Crosbys Reviews

4.2 Rating 2,736 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 6 years ago

“Easy ordering process and quick delivery, will definelty be using again :)”

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Posted 6 years ago

“Quality products. Will recommend. Will buy again. Purchased 30cm plates, 18 cm plates, rice bowls, conic bowls and mugs. Very pleased with the quality.”

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Posted 6 years ago

“Quick and easy transaction”

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Posted 6 years ago

“Great glasses”

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Posted 6 years ago

“Product exactly as described, good value. Well packed;slightly slow delivery.”

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Posted 6 years ago

“All items arrived in good condition and well packed . Good communication.”

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Posted 6 years ago

“The item we ordered was this time in a bag with the paperwork enclosed not as normal with the paperwork inside the tub of product, not not the easiest to find”

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Posted 6 years ago

“Poor delivery service. Placed 4 or 5 orders with Crosby’s but have had to chase each one. Last order stated 3 to 4 days delivery at checkout but almost 1 month later still no email confirming a delivery day. When phoned to complain, was advised one item was not in stock, rest of order has been sat here on palette for over 3 weeks, no good to me though. Not informed about lateness. Was then advised the out of stock item would not be available for another 3 months. Managed to arrange the available items to be delivered, presumably if I gad not chased then it would have been over 4 moths before receiving my order. Not good especially for the catering trade we’re I can easily order for next day to generally 2 to 3 day delivery. Should not have to chase my order every time and if some items are not in stock, need to be informed and still deliver partial order out on time.”

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Posted 6 years ago

“Delivery was received in Perfect condition. Thank you.”

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Posted 6 years ago

“Great service,very good safety packaging ,nice quality products!”

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Posted 6 years ago

“Good product good price no problems all good many thanks”

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Posted 6 years ago

“Firstly I was about to order glasses from crosby's. Luckily I saw them on a different website, where they said they were plastic. I called up Crosbys and the lady was rude and made it sound very obvious despite not saying it ANYWHERE on the page. I placed an order and was not given any delivery date. 5 days later I called them up and again very rude, saying that I was given the delivery date (which I have scoured all the confirmation and is NOWHERE) and that it is 2 weeks from when I placed the order. They need to be more transparent with the delivery times instead of pushing their customers deadlines to save money. I would NEVER order from them again.”

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Posted 6 years ago

“Amazingly fast delivery. All goods sent as ordered. Couple of items damaged in transit were replaced immediately. Extremely prompt service from Peter at Crosbys. All queries and requests attended to by return. Would have absolutely no hesitation in recommending Crosbys anyone interested in the goods and services they provide.”

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Posted 6 years ago

“Very helpful sales team and the order arrived 2 days early!”

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Posted 6 years ago

“Yet to receive my item. Shouod have been shipped within 48hrs after purchase, coming up to a month later. Was told last week I should have received it Thursday, but did not arrive. Will give this week before asking for a full refund.”

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Posted 6 years ago

“Disappointed. Ordered an ice bucket....when it arrived it was absolutely tiny.....I don't realise it was only for a miniature. Please make advertising clear as it falls below standards. Thank you”

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Posted 6 years ago

“All perfect”

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Posted 6 years ago

“Ordered dishwasher 12 days ago and it’s still not arrived. Has it been sent?”

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Posted 6 years ago

“Delivered on time in a secure package. Would use Crosbys again.”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,736 reviews