Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order wine glasses more than 4 weeks ago and still haven't received the glasses . After few calls only to know the glasses went missing from warehouse . I am still awaiting delivery . It will now take another week”

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Posted 7 years ago

“Happy with what we ordered and we will be ordering again.”

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Posted 7 years ago

“When the delivery arrived which came really quick. Two items was broken rang up and the lady was lovely on the phone. They sent out the replacements which came the next day. Fantastic service !!! Really happy with our order brilliant service fantastic products .”

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Posted 7 years ago

“Fantastic customer service, fast delivery, and great products.”

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Posted 7 years ago

“i was happy with what i orderd i and i recived the item sooner rather then waiting for to long thank you for a great customer service”

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Posted 7 years ago

“Great quality perfect for meal time my boys love them great choice of colours so they got ones they like”

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Posted 7 years ago

“Reasonably priced”

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Posted 7 years ago

“Sent the wrong product”

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Posted 7 years ago

“Nice service over the phone and prompt delivery.”

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Posted 7 years ago

“Easy online ordering process and helpful staff on the phone. Delivered on time as well.”

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Posted 7 years ago

“Good value, good quality”

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Posted 7 years ago

“Extremely happy with my glasses wanted sumthing different at a price i could afford - and crosbys did that. Thanks!”

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Posted 7 years ago

“Price was right, no hassle with delivery, goods as advertised.”

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Posted 7 years ago

“The glass that I ordered (Chefs & Sommelier) were not supplied. Instead the box contained much cheaper look alikes by Crystal d'Arques. Very disappointed.”

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Posted 7 years ago

Hello Andy, Thank you for your honest review and please accept our apologies for this. Our manufacturer accidentally changed the branding on some of the Chef & Sommelier glasses to the Crystal d'Arques branding. This means that some of the wrongly branded glasses have reached customers. Rest assured that the glasses are no different in quality, however, if you do wish to exchange them please get in touch and we'll arrange for them to be swapped over if stock is available. Regards, Nat @ Crosbys.

Posted 7 years ago

“Order took a bit longer than expected to process and deliver. Thought postage was a little excessive. However easy to order, really good quality glasses ordered more”

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Posted 7 years ago

“Rapid response to a problem. 10/10 ???? Well packaged, good quality. Will definitely use again.”

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Posted 7 years ago

“The product itself is amazing & exactly what I wanted! However there was a delay on the item which is understandable sometimes but when it got to the middle of the week when they said they would arrive I had to email and ask for an update. This should of just automatically been done as I feel if I didn't do this I may have been waiting longer or forgot about altogether! The email response was prompt and I got my goods the following day which was great, I will shop here again!”

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Posted 7 years ago

“Very fast delivery and great product!”

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Posted 7 years ago

“Delighted with my new crockery, modern, robust & great value for money. I highly recommend Crosbys.”

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Posted 7 years ago

“Took far too long to arrive and communication was slow : not happy”

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Posted 7 years ago

Crosbys is rated 4.2 based on 2,698 reviews