Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering on line was simple to navigate and no fuss. Order was received within a couple of days. Unfortutunately one of the items was broken, but this was replaced without question or fuss within the next working day. Great experience and will use them again.”

Helpful Report

Posted 8 years ago

“I ordered the Villeroy Boch Oscar cutlery and was sent something completely different, not only this the boxes were really dmaaged. I then called to tell them and they said they would call me back. They asked me if I could get the items ready for return and could I put them in a box to protect them????. They never did call back so I called again and they told me that they would email me. They did the next day and told me that what I ordered was out of stock and would take two weeks to come in. This was yesterday so fingers crossed they come in and you can swap them.”

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Posted 8 years ago

“Very good quality but long wait delivery . 2 weeks”

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Posted 8 years ago

“Placed an order for 2 champagne glasses and 2 wine glasses, didn't hear a thing for over a week, had to chase the order, was then told the order would be split as champagne glasses were out of stock! Then received 2 wine glasses and then I asked if I could order 2 more to add to my champagne glasses then received an email to say champagne glasses had been dispatched but no mention on the extra glasses, now having to chase again!!!! Poor service!!”

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Posted 8 years ago

“excellent service and keep up to speed with delivery thanks again”

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Posted 8 years ago

“when I had not heard when my item was to be delivered and I was going away the staff at crosbys arranged for my item to be sent to my holiday home -that's what I call service !first class ! Thank you !”

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Posted 8 years ago

“Ok, but took a while for delivery.”

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Posted 8 years ago

“Good quality glasses at a fantastic price. Good communication when asked a query.”

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Posted 8 years ago

“My order came in a good time and in a good condition”

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Posted 8 years ago

“Fine products against decent prices. Excellent customer service.”

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Posted 8 years ago

“Great customer service! Goods delivered in time and in good condition.”

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Posted 8 years ago

“The drinking goblets arrived quickly and were excellent - exactly what we were wanting.”

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Posted 8 years ago

“Product arrived on time, nothing missing and colour was as shown on screen.”

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Posted 8 years ago

“The ordering was good. Delivery was quick - but unfortunately the parcel arrived having been badly and inadequately packed. The wrapping was a thin bag that had obviously broken and was taped up by the 'delivery company' (photo taken on arrival attached)”

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Posted 8 years ago

“Delivery within expected time frame, all items received and undamaged”

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Posted 8 years ago

“I'm still waiting on my order which hasn't arrived yet. It took nearly two weeks from ordering to dispatch email, so didn't arrive in time to give as a birthday present last Friday!!”

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Posted 8 years ago

“Excellent quality for the price. I'm pleased with my purchase and would recommend Crosby's.”

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Posted 8 years ago

“I am delighted with the tulip stemmed pint beer glasses. There are attractive and robust and a welcome addition to my home tavern. Crosbys service was also excellent.”

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Posted 8 years ago

“After some on line research we found that Crosbys are pretty much the best value around when it comes to Crockery. The packaging is perfect and lead-time as promised. We would not look anywhere else now for Crockery. Crosbys will be our first port of call from now on.”

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Posted 8 years ago

“Very quick service ... best prices on/off internet ...”

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Posted 8 years ago

Crosbys is rated 4.2 based on 2,698 reviews