Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stock always arrives promptly and in good condition”

Helpful Report

Posted 7 years ago

“Ordered my items, your website showed the item in stock and usually ships within 24 hours, 9 days passed and you never sent me the item and didn't explain to me why there was any delay. Had to resort on requesting a refund via PayPal which then prompted you to swiftly post the item the next day!! Item arrived in a crushed box, thankfully nothing damaged. After all this, nobody at your company phoned or sent me an email to apologise for the situation. Glad I paid via PayPal which made it easy to escalate my issue and get my money back, if I'd paid by another method I would potentially have never received my items. Poor company, bad communication, would NOT recommend and will leave a negative review via trustpilot.”

Helpful Report

Posted 7 years ago

Hello Glen, Sincere apologies for the delay with your order. We had a stock issue with one of the items in the Copper Cocktail Kit meaning there was a delay in constructing and sending out the items. However, I agree you should have been informed of this earlier and due to your feedback, we'll be making sure this happens for future customers. Once the PayPal dispute has been resolved, as a gesture of goodwill we will refund 20% of your order value. (PayPal don't allow a refund until the dispute has been closed). Regards, Nat @ Crosbys.

Posted 7 years ago

“Everything went wrong. Waited 14 days for items to be arrived just to recieve wrong items. Still waiting after 19 days for complete delivery. After paid for the order and waited 12 days found out some items out of stock. Did they contact me? You bet they didn't. Had to call myself. Still it was available to purchase for next delivery. So many phone calls still not resolved. STAY AWAY. LOT OTHER RETAILERS OUT THERE OFFER BETTER SERVICE. WASTE OF TIME. SPEND THAT VALUBLE TIME IN YOUR BUSINESS. It's not that long before they go bankrupted with this kind of service don't waste your time and money on them.”

Helpful Report

Posted 7 years ago

Hello, Firstly we must apologise for the delay. As explained, there was a rare processing error which meant your order hadn't been put through our shipping process. We did contact you when we found that items were dicontinued and refunded the money immediately. This is a very rare occassion and we've put steps in place to stop this happening again. We have also refunded the delivery charge as an apology. Regards , Nat @ Crosbys.

Posted 7 years ago

“My item was exactly as described and packaged very well.”

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Posted 7 years ago

“Good service very helpful sales .information on the Web design site also the gentleman on IT spot on.”

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Posted 7 years ago

Hi David, Thank you for your great review. I'm glad I could be of assitance. Regards, Nat @ Crosbys

Posted 7 years ago

“A fully satisfactory transaction. Thank you.”

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Posted 7 years ago

“Excellent product and service- deadlines kept, including prompt delivery. Well done!”

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Posted 7 years ago

“Service was very poor from start to finish,had to chase my order after two weeks,no phone back after was told the service manager was on hoilday”

Helpful Report

Posted 7 years ago

Hello Julian. I do apologise for the terrible service you recieved from Crosbys. I have made sure that, in my absence, this doesn't happen again. If you have any further queries you can contact me directly at nat@crosbys.co.uk. Regards, Nat @ Crosbys

Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Slightly disappointed as the mugs were 'Builders size and weight'. Had explained what they were for - Village Hall, coffee and tea etc, often elderly gatherings - and your Sales Department said they would be ideal! Your online brochure is not explicit when searching for a 'finer' quality.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review. We have taken your comments on board and will be making sure finer quality items can be distinguished on our website from others. Regards, Nat @ Crosbys.

Posted 7 years ago

“The knife is top quality and it's the cheapest I've found for that spec.”

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Posted 7 years ago

“Excellent, quick online service and delivery with products well package. Information about caring for my glasses sent without request. Customer care and service of very good standard.”

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Posted 7 years ago

“Good product sturdy and comfortable for all the team to use”

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Posted 7 years ago

“Quick responses, great list of items packaging first class. No more to say, they do what they say they will do with some flair!!”

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Posted 7 years ago

“Their notification as too when my goods were to arrive was excellent, quality of goods once received where 5*.”

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Posted 7 years ago

“They sent goods in a colour unobtainable elsewhere. As my delivery was small the postage seemed high but the total cost was worth it for the excellent quality and speedy delivery. I spoke on the phone to a charming and polite gentleman who was most helpful.”

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Posted 7 years ago

“Still waiting for cutlery to be delivered, was told it was due to arrive Wednesday or Thursday of last week.?? Ordered and paid for items on the 10th march. Customer care unacceptable, nobodies calls you back with any information.”

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Posted 7 years ago

“Quickly received order and beautiful quality plates.”

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Posted 7 years ago

“Excellent service, product choice and availability and competitive pricing.”

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Posted 7 years ago

“Excellent service and excellent product. Love the champagne glasses, ordering more for friends who have commented on them.”

Helpful Report

Posted 7 years ago

Crosbys is rated 4.2 based on 2,665 reviews