Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glass that I ordered (Chefs & Sommelier) were not supplied. Instead the box contained much cheaper look alikes by Crystal d'Arques. Very disappointed.”

Helpful Report

Posted 7 years ago

Hello Andy, Thank you for your honest review and please accept our apologies for this. Our manufacturer accidentally changed the branding on some of the Chef & Sommelier glasses to the Crystal d'Arques branding. This means that some of the wrongly branded glasses have reached customers. Rest assured that the glasses are no different in quality, however, if you do wish to exchange them please get in touch and we'll arrange for them to be swapped over if stock is available. Regards, Nat @ Crosbys.

Posted 7 years ago

“Order took a bit longer than expected to process and deliver. Thought postage was a little excessive. However easy to order, really good quality glasses ordered more”

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Posted 7 years ago

“Rapid response to a problem. 10/10 ???? Well packaged, good quality. Will definitely use again.”

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Posted 7 years ago

“The product itself is amazing & exactly what I wanted! However there was a delay on the item which is understandable sometimes but when it got to the middle of the week when they said they would arrive I had to email and ask for an update. This should of just automatically been done as I feel if I didn't do this I may have been waiting longer or forgot about altogether! The email response was prompt and I got my goods the following day which was great, I will shop here again!”

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Posted 7 years ago

“Very fast delivery and great product!”

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Posted 7 years ago

“Delighted with my new crockery, modern, robust & great value for money. I highly recommend Crosbys.”

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Posted 7 years ago

“Took far too long to arrive and communication was slow : not happy”

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Posted 7 years ago

“Good price. Quick delivery. Not too much packaging. Just the ticket.”

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Posted 7 years ago

“Products are always exactly as described with prompt delivery and good after sales service”

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Posted 7 years ago

“Excellent transaction goods were exactly as described and arrive ahead of schedule”

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Posted 7 years ago

“Easy to order, delivered on time and very well wrapped. That'll do nicely.”

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Posted 7 years ago

“Product was just what I was looking for and ordering and delivery was good.”

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Posted 7 years ago

“Delivered quickly and good quality product”

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Posted 7 years ago

“Good prices and service”

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Posted 7 years ago

“I love the product and especially it's highly competitive cost, i.e. it represents excellent value. I was slightly disconcerted by the price rise between my first purchase and my last one - they were made v close to each other!”

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Posted 7 years ago

Hello Chris, Thank you for your kind review. We had to make a change to one of the products in the cutlery set due to feedback we received from customers about the size of the spoon. The price increase was to cover the cost of a larger teaspoon in the set. Despite this, we're glad that our prices are competitive and thank you for your repeat order. Regards Nat @ Crosbys

Posted 7 years ago

“Easy system and delivered as stated”

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Posted 7 years ago

“great service and quick delivery”

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Posted 7 years ago

“Half of my goods were fine and delivery was good still waiting on damaged goods”

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Posted 7 years ago

“Order dissaray !! Did not complete my order but I had to contact you to find out what was going on..if you can't meet an order say up front!!”

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Posted 7 years ago

Hello Colin, Thank you for your honest review. Apologies for the delay with your Cocktail Kit. We build the kits ourselves and sometimes items are out of stock. We should have informed you as soon as possible and we will be putting systems in place to do this more efficiently for future customers. Kind Regards, Nat @ Crosbys.

Posted 7 years ago

“First time i have dealt with this company. Excellent servicecand promt delivery.”

Helpful Report

Posted 7 years ago

Crosbys is rated 4.2 based on 2,665 reviews