Crosbys Reviews

4.2 Rating 2,612 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glasses are great and arrived safely. Slight delay as my order didn't have a delivery date on it as stated when I queried when it was due. But other than that everything fine. Thank you”

Helpful Report

Posted 5 years ago

“All items arrived in great condition because of the superior packaging. I wasn’t given an estimated delivery date so had to get in touch with the cusotomer relations team but they gave the information promptly and my order arrived on time. Great service!”

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Posted 5 years ago

“I was a little disappointed that the glasses didn’t arrive in time for Christmas but once I spoke to somebody on the telephone she explained that there had been a delay and told me when they would arrive, which they did & pleased with the purchase”

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Posted 5 years ago

“Very good quality glasses”

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Posted 5 years ago

“Excellent glasses so happy with my purchase. Did have to chase my delivery but was then sent the same day I chased so all good.”

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Posted 5 years ago

“I enjoy the shopping although I had some of the cups delivered already Brocken and I try to contact the seller first by the phone and then I email but I had no reply and i was exspecing a reply but didn’t happen yet I know is a busy time of the year and i guess I give few more days I don’t know if i should send it back or els”

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Posted 5 years ago

“Really fast delivery. Good quality polycarbonate serving dish. Smaller than expected.”

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Posted 5 years ago

“Product perfect, only grumble is that I didn't receive a dispatch email until 10 minutes after it was delivered, despite a chasing email.”

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Posted 5 years ago

“Quite a long-lead time to delivery, but very happy with my purchases, thank you!”

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Posted 5 years ago

“Great products, just need to add fragile tape to the packaging, few broken items arrived”

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Posted 5 years ago

“Purchased these glasses as a Christmas present! Tracking was great, I could keep and eye on delivery the whole time. When the box arrived it was not in a good condition however when I opened it up I could see a lot of care was taken to pad the glasses inside. Thankfully nothing was broken. Great glasses will order again!”

Helpful Report

Posted 5 years ago

“Researching and placing an order was straight forward and easy. Customer Services representative was very helpful. Delivery was somewhat confusing, as one item of four, although stated as 'in stock' subsequently appeared not to be, and delayed the delivery. Still awaiting that one item. I am happy to reccommend Crosbys on my experience to date.”

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Posted 5 years ago

“Customer service was almost non existent presumably because my order was for under £20. The spoons were perfect once I had worked out which ones to order to match the originals. You need to move your response times into the 21st century.”

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Posted 5 years ago

“Easy to access website. Goods in stock and delivered on time. Competitively priced.”

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Posted 5 years ago

“Ordered a set of 6 Bubble Champagne Glasses which are very nice. They came well packaged, always a concern when ordering glassware. There was an issue with delivery but Crosbys were able to sort it out.”

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Posted 5 years ago

“Delivery was a little slower than expected but the price was very good”

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Posted 5 years ago

“We are really satisfied with Crosbys's products; the design and quality are well worth the price. We received our order within 2 weeks which was fine. However, we were not pleased with the transportation and received 4 pieces broken upon arrival.”

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Posted 5 years ago

“Delivery was good. However the weight and quality of the large bowl glasses were not as I had hoped. Maybe it was my fault when ordering, but I assumed the large bowl glasses would have been a bit heavier and more robust”

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Posted 5 years ago

“No problems... arrived as expected.. Thanks”

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Posted 5 years ago

“Found the order easy to place and quickly acknowledged order took longer to arrive than expected due to a supplier error however the staff on the telephone were well informed and helpful overall satisfied and would use again”

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Posted 5 years ago

Crosbys is rated 4.2 based on 2,612 reviews