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Crosbys Reviews

4.2 Rating 2,705 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,705 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Anonymous
Anonymous  // 01/01/2019
โ€œPurchased these glasses as a Christmas present! Tracking was great, I could keep and eye on delivery the whole time. When the box arrived it was not in a good condition however when I opened it up I could see a lot of care was taken to pad the glasses inside. Thankfully nothing was broken. Great glasses will order again!โ€
Helpful Report
Posted 6 years ago
โ€œResearching and placing an order was straight forward and easy. Customer Services representative was very helpful. Delivery was somewhat confusing, as one item of four, although stated as 'in stock' subsequently appeared not to be, and delayed the delivery. Still awaiting that one item. I am happy to reccommend Crosbys on my experience to date.โ€
Helpful Report
Posted 6 years ago
โ€œCustomer service was almost non existent presumably because my order was for under ยฃ20. The spoons were perfect once I had worked out which ones to order to match the originals. You need to move your response times into the 21st century.โ€
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Posted 6 years ago
โ€œEasy to access website. Goods in stock and delivered on time. Competitively priced.โ€
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Posted 6 years ago
โ€œOrdered a set of 6 Bubble Champagne Glasses which are very nice. They came well packaged, always a concern when ordering glassware. There was an issue with delivery but Crosbys were able to sort it out.โ€
Helpful Report
Posted 6 years ago
โ€œDelivery was a little slower than expected but the price was very goodโ€
Helpful Report
Posted 6 years ago
โ€œWe are really satisfied with Crosbys's products; the design and quality are well worth the price. We received our order within 2 weeks which was fine. However, we were not pleased with the transportation and received 4 pieces broken upon arrival.โ€
Helpful Report
Posted 6 years ago
โ€œDelivery was good. However the weight and quality of the large bowl glasses were not as I had hoped. Maybe it was my fault when ordering, but I assumed the large bowl glasses would have been a bit heavier and more robustโ€
Helpful Report
Posted 6 years ago
โ€œNo problems... arrived as expected.. Thanksโ€
Helpful Report
Posted 6 years ago
โ€œFound the order easy to place and quickly acknowledged order took longer to arrive than expected due to a supplier error however the staff on the telephone were well informed and helpful overall satisfied and would use againโ€
Helpful Report
Posted 6 years ago
โ€œLovely Villeroy & Boch cutlery ordered. Crosby's prices are generally lower than competitors. Only downside was that delivery was scheduled for 6th to 12th July, and by 18th July had not arrived. It took a phone call to discover that the order had not been sent out, and I was promised next day delivery. which did actually happen. Hopefully there will not be any delays on future orders. Apart from this, very satisfied with the website, ordering process and prices.โ€
Helpful Report
Posted 7 years ago
โ€œVery good service, would recommend your company any time. Thank you.โ€
Helpful Report
Posted 7 years ago
โ€œEasy to order on line, delivery much quicker than anticipated. However, one item was short delivered. Service team very helpful and quick to respond and am now waiting for the shortfall to be deliveredโ€
Helpful Report
Posted 7 years ago
โ€œAdmin was good, good priceโ€
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Posted 7 years ago
โ€œDelivered in good time & excellent customer service when I realised I needed to change my orderโ€
Helpful Report
Posted 7 years ago
โ€œItems delivered as requested with no breakages.โ€
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Posted 7 years ago
โ€œWhy do not you have a shipping service to Saudi Arabia?โ€
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Posted 7 years ago
โ€œArrived in good condition (drinking glasses) but was a bit slow, would order from them again.โ€
Helpful Report
Posted 7 years ago
โ€œpackaging in the past has been a little poor but vastly improved on my last order and also quick shipping thank youโ€
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Posted 7 years ago
โ€œThought it was slow but arrived day before the email saying it was on the way. Nice surprise. Good value and some really nice stuff arrived and loads cheaper than what I was looking at. I shall be back๐Ÿ‘๐Ÿผโ€
Helpful Report
Posted 7 years ago
Crosbys is rated 4.2 based on 2,705 reviews