Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some very elegant C&S glasses that I had in my wishlist for a long time. Receiving them in very good condition made me feel very happy. However, there were some negative aspects about Crosbys services: 1. Not all the products were in stock and the estimated delivery time was not respected. When asked for information, they said that the ordered will be delayed by one week when all items will be in stock. I would have preferred Crosbys team asking me if I prefer partial delivery in the estimated timeframe. I would have gladly dropped the out of stock items only to receive the order as promised. 2. Because of this delay I asked for the order to be shipped at my address abroad. Crosbys team did their job and sent the parcel to the new indicated address. However, they did not inform me about the progress of their work. During this whole time, the courier service was sending me notifications about the date and place of delivery - to the original address - and I was writing to Crosbys team to inform them about what I thought was an error. Crosbys sales team did not reply to those emails although the parcel was on its way to the correct address. These inconsistencies made the shopping experience really unpleasant. But the received products make me look at positive aspects of this experience.”

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Posted 6 years ago

“I have not used the product so I can't comment on its quality. The description did say that it came in a "White Presentation Box for gifting". In fact it came in a cheap, battered white box which I wouldn't dream of using for a gift. The delivery was a nightmare. I waited in for three days only to be told that the courier (UK Mail) could not find my address (a normal, urban address with a registered postcode). It's impossible to contact them in the meantime to find out what the problem is or give directions. I tried to Crosbys about it directly and was told somebody would ring back the next day – they never did. I ended up having to collect the parcel from a middle-of-nowhere depot at my own expense.”

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Posted 6 years ago

“Stunning glasses, superb service ... will be using again and recommending to others. Many thanks!”

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Posted 6 years ago

“I’ve been meaning to order these glasses for ages. Ordered fizz glasses for Christmas. Very quick delivery and no breakages. Will be ordering again! Merry Christmas! X”

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Posted 6 years ago

“The product received was of outstanding manufacture”

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Posted 6 years ago

“The product was above the expected standard.”

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Posted 6 years ago

“Package and delivery excellent. Quality of goods superb.”

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Posted 6 years ago

“Love the product have bought bowls for a Xmas present but will be ordering some for myself to”

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Posted 6 years ago

“Good price and speedy delivery”

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Posted 6 years ago

“Great product.”

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Posted 6 years ago

“Amazing glasses. I am ordering another lot as I speak. Great communication with the advisors too.”

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Posted 6 years ago

“Fantastic glasses at a great price. Delivery was much faster than expected.”

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Posted 6 years ago

“Great quality glasses and good service. Easy website to use.”

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Posted 6 years ago

“As picture online, gorgeous glasses great value for money”

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Posted 6 years ago

“Beautiful quality glasses. Arrived in good time too and was kept informed every step of the way by customer services of the delivery status.”

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Posted 6 years ago

“Glasses arrived smashed to pieces. Called to discuss was told send me some pictures and we will arrange some replacements to be sent. No aknowledgement of my email and no replacements received! To top it off received an email today advising if I left a positive would get £5 off next order..?”

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Posted 6 years ago

“It's a very nice box of four glasses. Delivery was very quick, and the packaging was excellent, ensuring that there was no damage to glasses. Thank you.”

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Posted 6 years ago

“So very happy, I never got an order quicker. And the product was exactly as described. Bravo!”

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Posted 6 years ago

“Online order for some Prosecco glasses- Crosby’s kept me up to date with every step of the order and in spite of their delicate nature all glasses arrived in perfect condition. I was so pleased with them that one of my colleagues in Northern Ireland has now also placed an order for them with Crosbys”

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Posted 6 years ago

“2 of the glasses were loose in the box, just in bubble wrap, and we’re smashed. Still waiting for a response to my email about this.”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,665 reviews