Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 glasses via internet. They were delivered in a box for 6 glasses making it appear I had bought them maybe second hand or something. I called to complain. The girl seemed completely disinterested. I then e mailed my concerns for which I didn’t even get a reply. Would never use again.”

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Posted 7 years ago

“Lovely stylish glasses. Fast delivery. Excellent service”

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Posted 7 years ago

“I was very pleased with the champagne glasses they were just as they were described. Crosbys sent various emails informing me of the order details and postal information which was very helpful.”

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Posted 7 years ago

“Helpful customer service and quick delivery”

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Posted 7 years ago

“Placed an order for Xmas delivery on 26th November. Item was on 10-15 day delivery. It’s now 27th December and I’m still waiting for items to arrive. Tried emailing customer services, received no reply.”

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Posted 7 years ago

“Perfect packaging thank you”

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Posted 7 years ago

“Great service and very quick delivery”

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Posted 7 years ago

“I found Crosbys using a google search and I'm really glad that I did! My Chef & Sommelier glassware was delivered the next day in time for Christmas and I'm very pleased with the items. They were good value in comparison to other online retailers. One of my wine glasses had an imperfection and after a quick call to their customer service team a replacement was delivered the next day. I cannot recommend them enough and will definitely purchase from them again.”

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Posted 7 years ago

“Great service, good communication & got our order out really quickly in time for Christmas!”

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Posted 7 years ago

“Excellent service thank you !”

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Posted 7 years ago

“The customer service is fantastic. I needed my order by the end of the week and called on Monday afternoon to enquire. Received my order by Thursday. The lady on the phone was very kind and helpful. Thank you!”

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Posted 7 years ago

“The costumer service was fantastic. My enquiry was dealt with extreamly fast and efficiently. The staff were very friendly and most of all the products were of a very high quality. Will defiantly be a returning customer”

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Posted 7 years ago

“It took so long to deliver I had to make alternative arrangements, you now want to charge me for return delivery, it is very poor service and I won’t be using you again, nor recommending you to anyone”

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Posted 7 years ago

“I ordered some very elegant C&S glasses that I had in my wishlist for a long time. Receiving them in very good condition made me feel very happy. However, there were some negative aspects about Crosbys services: 1. Not all the products were in stock and the estimated delivery time was not respected. When asked for information, they said that the ordered will be delayed by one week when all items will be in stock. I would have preferred Crosbys team asking me if I prefer partial delivery in the estimated timeframe. I would have gladly dropped the out of stock items only to receive the order as promised. 2. Because of this delay I asked for the order to be shipped at my address abroad. Crosbys team did their job and sent the parcel to the new indicated address. However, they did not inform me about the progress of their work. During this whole time, the courier service was sending me notifications about the date and place of delivery - to the original address - and I was writing to Crosbys team to inform them about what I thought was an error. Crosbys sales team did not reply to those emails although the parcel was on its way to the correct address. These inconsistencies made the shopping experience really unpleasant. But the received products make me look at positive aspects of this experience.”

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Posted 7 years ago

“I have not used the product so I can't comment on its quality. The description did say that it came in a "White Presentation Box for gifting". In fact it came in a cheap, battered white box which I wouldn't dream of using for a gift. The delivery was a nightmare. I waited in for three days only to be told that the courier (UK Mail) could not find my address (a normal, urban address with a registered postcode). It's impossible to contact them in the meantime to find out what the problem is or give directions. I tried to Crosbys about it directly and was told somebody would ring back the next day – they never did. I ended up having to collect the parcel from a middle-of-nowhere depot at my own expense.”

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Posted 7 years ago

“Stunning glasses, superb service ... will be using again and recommending to others. Many thanks!”

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Posted 7 years ago

“I’ve been meaning to order these glasses for ages. Ordered fizz glasses for Christmas. Very quick delivery and no breakages. Will be ordering again! Merry Christmas! X”

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Posted 7 years ago

“The product received was of outstanding manufacture”

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Posted 7 years ago

“The product was above the expected standard.”

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Posted 7 years ago

“Package and delivery excellent. Quality of goods superb.”

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Posted 7 years ago

Crosbys is rated 4.2 based on 2,698 reviews