Crosbys Reviews

4.2 Rating 2,665 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy use of website and report well when delivery is due”

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Posted 6 years ago

“Lovely glasses & well packaged. Happy with price”

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Posted 6 years ago

“Excellent customer service. Was kept up to date that the item I had ordered was out of stock, but new stock would be in on a particular day and true to their word it was and arrived next day. Really well packed also which was good to see. All in all a pleasure to deal with and will certainly be using again.”

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Posted 6 years ago

“Delivery was quick, communication was ongoing, so I knew when the item was on its way. Packaged well, glass items arrived safely and were just as I expected. Really pleased with purchase and would definitely order from Crosby's again. Thank you!”

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Posted 6 years ago

“Excellent Customer Service, arrived well packaged the day after ordering!, product is elegant and yet sturdy exactly what I was looking for and as I expected them to be. Very pleased.”

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Posted 6 years ago

“Excellent web site - very clear, easy to order, and a very good range of products and reasonable prices. Speed of delivery fantastic. Faultless service.”

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Posted 6 years ago

“very quick delivery”

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Posted 6 years ago

“Extremely poor service! Waited over a week for my order after been told several times my order will be arriving tomorrow.”

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Posted 6 years ago

“Very quick and efficient, will certainly use again”

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Posted 6 years ago

“Item received quickly with excellent tracking, well packaged, what’s not to like about Crosbys”

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Posted 6 years ago

“On an night out, my son proposed to his girlfriend and these glasses were the ones we drank from. Searched the Internet for them and found them on Crosby’s!! Fantastic service, great value! Only thing was, that the box had been ripped to shreds and obviously the courier had taped it all up, but bos with glasses in was ok!”

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Posted 6 years ago

“Flutes are brilliant! Great price and look the part. Will buy more”

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Posted 6 years ago

“Broken glasses, whole box returned, awaiting replacement glassware.”

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Posted 6 years ago

“Very efficient both ordering and delivery but the delivery charge bumped up the cost of the goods.”

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Posted 6 years ago

“Part of the order was wrong. 4 of the glasses were correct and 4 were the wrong type and not what I ordered. I have sent Crosbys an email but had no response yet.”

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Posted 6 years ago

“I ordered the cocktail set on Black Friday. When I placed the order I didn't realise there was a carriage charge. As I wanted the goods delivered to Thomas Owen (unit 16) I was amazed that the goods arrived on a carrier. Surely somebody could have carried them around considering you are at unit 14. I won't be ordering anything else over the website as I think £6.50 carriage is not acceptable.”

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Posted 6 years ago

“Low prices, quick delivery”

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Posted 6 years ago

“Order was well packaged and dealt with quickly, sadly too quickly as I ordered the wrong size cups. I rang the next morning to amend my order however, there wasn't anyone available at that time so they took my number, unfortunately I missed their call and when I called again there still wasn't anyone available. In the end my original order was dispatched and before I was able to change to the correct size. Despite this I would still recommend Crosbys.”

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Posted 6 years ago

“Really poor experience and an order that still hasn't been fulfilled despite being placed over 2 weeks ago. No one seems to want to respond to me either with Nat ignoring my emails about it. Can't say I'd recommend them or use them again.”

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Posted 6 years ago

“I was very happy with the whole ordering and delivery service, it arrived well packed and earlier than stated”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,665 reviews