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Crosbys Reviews

4.2 Rating 2,681 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,681 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Crosbys Reviews
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Anonymous
Anonymous  // 01/01/2019
I ordered 6off 1 pint glass tankards. On Thursday when they didn't arrive by Friday week I rang to enquire about the order. I was abruptly told it does say 7 to 10 days. I had a delivery......on opening it there was only three tankards. No note or call to say there was a shortfall. I contacted them again to be told "we ran out" The box was in a state when it was delivered.
Helpful Report
Posted 3 years ago
We have had nothing but an awful experience with Crosbys. Please see below for the facts (we've left much of the emotion out of it so that you can benefit from balanced feedback): - we ordered some champagne glasses on 31/10/21 in the hope that they would arrive in time for an event we were hosting on 12/11/21 - on 7/11/21, having not heard anything, we asked for an update and were told that the items were in stock (see attached) - having heard nothing back for weeks, we sent at least 2 chasers via email (no response) - my wife then called twice and was told on each occasion that someone would call back and leave a voicemail with an update (which never happened) - my wife then managed to speak to a third person who told her that they would seek to have the glasses sent direct from the supplier (without explanation as to why the glasses were no longer in stock given that we were told they were on 7/11/21) - today (13/12/21) some 6 weeks after the date of order, my wife spoke to Crosbys who informed her that the glasses would arrive in 1 week at the very earliest (we had been hoping to have them for a Christmas party we are hosting on Friday). - we have no confidence that the glasses will actually arrive. So, please be warned as to extremely late delivery, poor customer service, incorrect information and an inability to call back having promised to do so. Your choice!
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Posted 3 years ago
Long wait for delivery, then wrong product delivered. No contact from supplier to address the issue. Very poor service.
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Posted 3 years ago
After 4 weeks, no item, no delivery, no replies to emails. Nothing
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Posted 3 years ago
Took over 5 weeks to get the glasses Not impressed
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Posted 3 years ago
Very slow to deliver no reply to emails threatened to cancel the order and guess what the items arrived the next day!
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Posted 3 years ago
Ordered almost a month ago. No items, no contact. Feels like a scam company
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Posted 3 years ago
3 emails and 1 Facebook message so far - starting to regret not reading the reviews before placing an order. I have had NO response from this company, despite multiple contacts. They took my money pretty quickly, but as for the goods I paid for......nothing. I can't call the customer service appalling - because there isn't any. I honestly don't understand how a company operates this way. The smallest update goes such a long way. Radio silence is not a satisfactory way of dealing with things. I only placed a small order, and I really shouldn't have bothered. I have used multiple Catering and Cleaning Supply companies in the past - NEVER have I experienced anything like this. Galleon Supplies, Nisbets, We Can Source It - all are outstanding and highly recommended when compared to this shower. If anyone is still tempted to buy from this company - take time to read the reviews and frankly, don't waste your time, or your money.
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Posted 3 years ago
Sorry, but can't give a good review as yet as I was sent the incorrect glasses plus the fine bone china mugs also purchased were missed off the order. Called to rectify, grumpily told I needed to email Lorren, emailed Lorren over 24 hours ago and no acknowledgement as yet.....not even an automated one.
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Posted 3 years ago
Unfortunately after waiting 2 weeks for my order of 6 prosecco glasses only 2 were delivered in the box. Im still waiting for the other 4! Ive emailed and phoned, but ive had no rey as yet! Very disappointed customer!
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Posted 3 years ago
I am in an unfortunate position of not being able to write a review as I haven't received my order yet
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Posted 3 years ago
My order for glassware took 6 weeks to be delivered. Crosby’s communication was inadequate - they took payment then there was no emails from them to inform me what was happening. The only 2 emails I got was in response to me chasing what had happened with my order. They didn’t offer any discount or refund of postage for the delay. Not impressed with their service.
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Posted 3 years ago
Ordered some pie dishes. Six months and 2 ignored emails later we get a request to review.
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Posted 3 years ago
Dreadful!! I paid for my order months ago and still have not received it.
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Posted 3 years ago
Not received
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Posted 3 years ago
Have never received the order!
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Posted 3 years ago
I never write reviews but this was a joke! Ordered in August and never received our order after 5 phone calls and promises that it would be arriving the next day. September came and still no order and asked for a refund. Now nearly November and still chasing our refund which has now been promised in the next two days!! We will see! I don’t want the chance to win £5 for writing this review, as we won’t be using Crosby’s again!
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Posted 3 years ago
Very slow service this time, and no communication to explain the delay.
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Posted 3 years ago
Had a phone call saying the chip pots were out of stock rest the order was sent and they would send me the chip pots when they are in stock in August August past I question where is the chip pots get told everything was sent in the order there is nothing left to send emailed over and over and over again called numerous times finally somebody dealt with it five months after very bad only when I said I want to put a complaint in over and over again cheap parts were apparently arriving end of this month they didn’t even give me the option again of getting them delivered later just refunded them to close the caseDisgraceful
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Posted 3 years ago
Arrived 2 weeks after original order. One week after original order get informed only when I ask about the order. Asking what the delay is. That they’ve got no straws. Not given option to send once in stock just refunded without question. Customer service is appalling
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Posted 3 years ago
Crosbys is rated 4.2 based on 2,681 reviews