Crosbys Reviews

4.2 Rating 2,689 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Place order for £99.95 on 27/12/21 as company had not been able to deliver or give any indication of when the goods would be in stock, I cancelled order on 15/12/21. Took up matter with payment provider to which Crosby's has not yet responded 20/12/21. Placed a second order on 1/12/21 for 8 items for £189.87 as they did not have stock of 1 item that was discontinued I received a refund for £55.29 the same day. Finally on 10/12/21 I received 1 item worth £12.91 I then called to query where the rest of my order was, to be told I would receive it when it is back in stock. I then sent an email on 10/12/21 requesting an update to be told on 12/12/21"Good Evening, as advised on our website we are currently experiencing delays with dispatch, and running on 2-3 weeks for some orders, We will get your order to you as soon as we can however can’t guarantee a date, I have asked our warehouse team to get out what we can" I then request that both orders be cancelled as Crosby's could clearly not fulfil the orders but were happy to take full payment. They now only want to offer a partial refund of £96. 26 not £134.58 even though they have never had the stock or were unable to advise when it could be delivered. As for the first order from 27/11/21, we'll I've had no offer as yet? Who knows what they may offer me certainly not what they took £99.95. Please don't waste your time with this company... It seems more like a scam or front company that tries to swindle you.”

Helpful Report

Posted 3 years ago

“I had not received my order after 3 weeks, phoned to chase it up and was told there was plenty of stock and my order had been forgotten. I received it 2 days later and it was wrong. Phoned to inform them and was told I had to email with pics. It took a further week to get a reply, once returned it was another week to get a response. I have finally received a refund!! Needless to say I won't be using them again!!!”

Helpful Report

Posted 3 years ago

“I ordered 6off 1 pint glass tankards. On Thursday when they didn't arrive by Friday week I rang to enquire about the order. I was abruptly told it does say 7 to 10 days. I had a delivery......on opening it there was only three tankards. No note or call to say there was a shortfall. I contacted them again to be told "we ran out" The box was in a state when it was delivered.”

Helpful Report

Posted 3 years ago

“We have had nothing but an awful experience with Crosbys. Please see below for the facts (we've left much of the emotion out of it so that you can benefit from balanced feedback): - we ordered some champagne glasses on 31/10/21 in the hope that they would arrive in time for an event we were hosting on 12/11/21 - on 7/11/21, having not heard anything, we asked for an update and were told that the items were in stock (see attached) - having heard nothing back for weeks, we sent at least 2 chasers via email (no response) - my wife then called twice and was told on each occasion that someone would call back and leave a voicemail with an update (which never happened) - my wife then managed to speak to a third person who told her that they would seek to have the glasses sent direct from the supplier (without explanation as to why the glasses were no longer in stock given that we were told they were on 7/11/21) - today (13/12/21) some 6 weeks after the date of order, my wife spoke to Crosbys who informed her that the glasses would arrive in 1 week at the very earliest (we had been hoping to have them for a Christmas party we are hosting on Friday). - we have no confidence that the glasses will actually arrive. So, please be warned as to extremely late delivery, poor customer service, incorrect information and an inability to call back having promised to do so. Your choice!”

Helpful Report

Posted 3 years ago

“Long wait for delivery, then wrong product delivered. No contact from supplier to address the issue. Very poor service.”

Helpful Report

Posted 3 years ago

“After 4 weeks, no item, no delivery, no replies to emails. Nothing”

Helpful Report

Posted 3 years ago

“Took over 5 weeks to get the glasses Not impressed”

Helpful Report

Posted 3 years ago

“Very slow to deliver no reply to emails threatened to cancel the order and guess what the items arrived the next day!”

Helpful Report

Posted 3 years ago

“Ordered almost a month ago. No items, no contact. Feels like a scam company”

Helpful Report

Posted 3 years ago

“3 emails and 1 Facebook message so far - starting to regret not reading the reviews before placing an order. I have had NO response from this company, despite multiple contacts. They took my money pretty quickly, but as for the goods I paid for......nothing. I can't call the customer service appalling - because there isn't any. I honestly don't understand how a company operates this way. The smallest update goes such a long way. Radio silence is not a satisfactory way of dealing with things. I only placed a small order, and I really shouldn't have bothered. I have used multiple Catering and Cleaning Supply companies in the past - NEVER have I experienced anything like this. Galleon Supplies, Nisbets, We Can Source It - all are outstanding and highly recommended when compared to this shower. If anyone is still tempted to buy from this company - take time to read the reviews and frankly, don't waste your time, or your money.”

Helpful Report

Posted 3 years ago

“Sorry, but can't give a good review as yet as I was sent the incorrect glasses plus the fine bone china mugs also purchased were missed off the order. Called to rectify, grumpily told I needed to email Lorren, emailed Lorren over 24 hours ago and no acknowledgement as yet.....not even an automated one.”

Helpful Report

Posted 3 years ago

“Unfortunately after waiting 2 weeks for my order of 6 prosecco glasses only 2 were delivered in the box. Im still waiting for the other 4! Ive emailed and phoned, but ive had no rey as yet! Very disappointed customer!”

Helpful Report

Posted 3 years ago

“I am in an unfortunate position of not being able to write a review as I haven't received my order yet”

Helpful Report

Posted 3 years ago

“My order for glassware took 6 weeks to be delivered. Crosby’s communication was inadequate - they took payment then there was no emails from them to inform me what was happening. The only 2 emails I got was in response to me chasing what had happened with my order. They didn’t offer any discount or refund of postage for the delay. Not impressed with their service.”

Helpful Report

Posted 3 years ago

“Ordered some pie dishes. Six months and 2 ignored emails later we get a request to review.”

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Posted 3 years ago

“Dreadful!! I paid for my order months ago and still have not received it.”

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Posted 3 years ago

“Not received”

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Posted 3 years ago

“Have never received the order!”

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Posted 3 years ago

“I never write reviews but this was a joke! Ordered in August and never received our order after 5 phone calls and promises that it would be arriving the next day. September came and still no order and asked for a refund. Now nearly November and still chasing our refund which has now been promised in the next two days!! We will see! I don’t want the chance to win £5 for writing this review, as we won’t be using Crosby’s again!”

Helpful Report

Posted 3 years ago

“Very slow service this time, and no communication to explain the delay.”

Helpful Report

Posted 3 years ago

Crosbys is rated 4.2 based on 2,689 reviews