Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, well packaged and affordable price.”

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Posted 8 years ago

“Good product at a good price”

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Posted 8 years ago

“Promt order and fast delivery”

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Posted 8 years ago

“Items exactly as described and delivered, well packed and very quickly. Recommended supplier.”

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Posted 8 years ago

“I didnt get my ítems the delivery never arrive”

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Posted 8 years ago

Hello, Thank you for your review. Your delivery address is in Spain which means shipping does take a little longer. The items will arrive with you tomorrow or Friday. Regards Nat @ Crosbys

Posted 8 years ago

“very efficient”

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Posted 8 years ago

“Helpful telesales, easy ordering. Quick free delivery. Good quality affordable products”

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Posted 8 years ago

“Crosbys made me happy with helpful telesales support offering 10% off my first order. THe products arrived well packaged and on time. The products look good and an improvement on the ones they are replacing.”

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Posted 8 years ago

“.......................”

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Posted 8 years ago

“Very prompt service, will use again.”

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Posted 8 years ago

“Lovely glasses arrived fast and the best packed I've ever seen 😀”

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Posted 8 years ago

“Easy website and parcel arrived before I expected it.”

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Posted 8 years ago

“My order was dealt with very efficiently and delivered speedily. It was very well and safely packed and - very importantly - it was significantly cheaper than on Amazon.”

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Posted 8 years ago

“Stock always arrives promptly and in good condition”

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Posted 8 years ago

“Ordered my items, your website showed the item in stock and usually ships within 24 hours, 9 days passed and you never sent me the item and didn't explain to me why there was any delay. Had to resort on requesting a refund via PayPal which then prompted you to swiftly post the item the next day!! Item arrived in a crushed box, thankfully nothing damaged. After all this, nobody at your company phoned or sent me an email to apologise for the situation. Glad I paid via PayPal which made it easy to escalate my issue and get my money back, if I'd paid by another method I would potentially have never received my items. Poor company, bad communication, would NOT recommend and will leave a negative review via trustpilot.”

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Posted 8 years ago

Hello Glen, Sincere apologies for the delay with your order. We had a stock issue with one of the items in the Copper Cocktail Kit meaning there was a delay in constructing and sending out the items. However, I agree you should have been informed of this earlier and due to your feedback, we'll be making sure this happens for future customers. Once the PayPal dispute has been resolved, as a gesture of goodwill we will refund 20% of your order value. (PayPal don't allow a refund until the dispute has been closed). Regards, Nat @ Crosbys.

Posted 8 years ago

“Everything went wrong. Waited 14 days for items to be arrived just to recieve wrong items. Still waiting after 19 days for complete delivery. After paid for the order and waited 12 days found out some items out of stock. Did they contact me? You bet they didn't. Had to call myself. Still it was available to purchase for next delivery. So many phone calls still not resolved. STAY AWAY. LOT OTHER RETAILERS OUT THERE OFFER BETTER SERVICE. WASTE OF TIME. SPEND THAT VALUBLE TIME IN YOUR BUSINESS. It's not that long before they go bankrupted with this kind of service don't waste your time and money on them.”

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Posted 8 years ago

Hello, Firstly we must apologise for the delay. As explained, there was a rare processing error which meant your order hadn't been put through our shipping process. We did contact you when we found that items were dicontinued and refunded the money immediately. This is a very rare occassion and we've put steps in place to stop this happening again. We have also refunded the delivery charge as an apology. Regards , Nat @ Crosbys.

Posted 8 years ago

“My item was exactly as described and packaged very well.”

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Posted 8 years ago

“Good service very helpful sales .information on the Web design site also the gentleman on IT spot on.”

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Posted 8 years ago

Hi David, Thank you for your great review. I'm glad I could be of assitance. Regards, Nat @ Crosbys

Posted 8 years ago

“A fully satisfactory transaction. Thank you.”

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Posted 8 years ago

“Excellent product and service- deadlines kept, including prompt delivery. Well done!”

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Posted 8 years ago

Crosbys is rated 4.2 based on 2,698 reviews