Very poor service. I didn’t received my order and after 4 days or so I phoned as it still hadn’t been delivered. I was told it went to the wrong address (different from my billing and delivery address!). No idea where they got that address from. Anyway, it was admitted that it was their fault and that another box will be sent right away. 7 days later, nothing. I ring back, I’m told that they’re still waiting for the original one to come back before they send me a new one!! A) this wasn’t what was agreed! B) I don’t see why I need to wait around for them to get the original back! It’s not as if I could ever receive it since it went to a random address!! Anyway, the second gentleman apologetic enough but having waited over 14 days for simple soup bowls is simply ridiculous. Still don’t get why they didn’t send another box when it’s clearly their fault! And if they needed to wait till the box came back - why on Earth would you not let me know this instead of saying you’re sending a new one and giving me false expectations?! First order, won’t be rushing back to order again. I’ll give 4/10 (simply because the Second Gentleman was very apologetic and empathetic and didn’t understand why this stupid policy is in place either). If it weren’t for him… it’ll be a 1/10!!!