Weeks went by and no product or update. Had to ring Crosby's who said that there was a backlog of orders and that they would ship the item the next day. They did ship the next day, but it was annoying that I had to call them to get the item moving - I am sure that had I not rung up the item would have still been sitting there waiting on a shelf! With regard to the glasses, UTOPIA Old Fashioned, they were no where near as lovely as the description or photos. The have com out of a mould in 3 pieces joined - you can see the join lines, and the pattern goes slightly array on the joins. The worst part is on the rims where there are no patterns, so the 3 joins stand out like a sore thumb. The glasses look cheap, and so far each member of the family has said that at a glance they look plastic! Would not recommend, and would not buy again.