Crosbys Reviews

4.2 Rating 2,696 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order made 12/05 received today after 18 days of no communication from customer service. Glasses were BROKEN and missing item. Ordered £80 received £57 of broken glasses. DO NOT BUY!”

Helpful Report

Posted 5 years ago

“I made an order for 16wine glasses and some other bits. 3 weeks later no delivery has been done and no info from the customer service.”

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Posted 5 years ago

“Non-existent communication after initial payment. Failed to reply to email requesting delivery forecast. Did finally respond to second email, 11 days after purchase, to inform me that two items were not actually in stock. In-stock items finally arrived 19 days after original payment. Check out the photos - this is GENUINELY how Parcel Force delivered the package (there was a loose glass in there too - I kid you not!). Still waiting to hear about missing items...”

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Posted 5 years ago

“Beautiful glassware received well packaged and a delight to use.”

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Posted 5 years ago

“Very good product”

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Posted 5 years ago

“Product was a great price and shipped quickly. Love it.”

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Posted 5 years ago

“Lovely pottery arrived on time and well packaged. Very pleased with it”

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Posted 5 years ago

“Purchased a few items from this company Haven't received it yet. Paid for on 30th of April. Having tried to contact the company for so many times but unsuccessful. Got one email saying that they tryed to deliver it on the 12 of may but that had returned to the company. On the website it was only dispatched on the 19 . How is that possible?Today is 25th still nothing. What's going on ,.? Then got an email asking for a good review for £5. Are you serious? Not happy at all. Just want my order or my money back.”

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Posted 5 years ago

“Excellent service, will certainly use again”

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Posted 5 years ago

“Quick and fast delivery.”

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Posted 5 years ago

“Love the glasses easy to ordered”

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Posted 5 years ago

“Finding what I needed was easy, ordering is simple and delivery was quick. Will definately order again”

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Posted 5 years ago

“Quality is good but i think my order got lost in the system because it took 2+ weeks to arrive.”

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Posted 5 years ago

“Bottle had leaked when I opened it up”

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Posted 5 years ago

“Part order received still waiting on a refund for the remaining order.”

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Posted 5 years ago

“Item ordered 12 /5 not received yet”

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Posted 5 years ago

“...wanted some stylish but functional glasses that would also wash well in the dishwasher. Got the 2 versions of the Lima stemless 330ml and 350ml and they're great. Granted, having to buy 24 of each seemed a lot, but given that we got 48 glasses for less than £100, we should be set for life.”

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Posted 5 years ago

“Excellent prompt service”

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Posted 5 years ago

“Fast delivery, good customer relations and very helpful when I had a query regarding my order. Will definitely use them again. Thank you Crosbys.”

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Posted 5 years ago

“The Team at Crosbys was great, friendly, helpful and knowledgeable, just what you want. There was a small delay in delivery but that was Parcel Force not Crosbys fault. The item is great quality and looks amazing.”

Helpful Report

Posted 5 years ago

Crosbys is rated 4.2 based on 2,696 reviews