Crosbys Reviews

4.23 Rating 1,718 Reviews
80 %
of reviewers recommend Crosbys
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Crosbys  Reviews
Visit Website


0191 228 4800



Unit 14, Brough Park Way, Newcastle upon Tyne

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Anonymous  // 01/01/2019
Great selection with competative prices, Well done.
Posted 2 months ago
Order no 39324.....We waited a couple of weeks before getting a call to say two items were not in stock and would I mind changing for another item .. ok no problem ... I emailed back 4 weeks later as no items had been delivered.... no response ... so I called and politely suggested that I would possibly cancel my order ( hoping for a reason and a possible apology to rectify the issue) and was swiftly told “that’s fine I’ll get a refund sorted straight away” ....... really .... I won’t be ordering anything from this company again ...... this meant to be a trial order and potentially followed by many more orders!!
Posted 2 months ago
The tea and coffee set I bought are excellent quality. I am thrilled with them. The website and transaction was smooth. The only one downside was delivery, which was longer than 10 days. However, I did email and ask and received a prompt reply and assurance that it would be posted in the next day. Given the pandemic situation this was an acceptable delay but it would have been nice to be told rather than have to write.
I will happily use this shop again and recommend it to friends and family.
Posted 2 months ago
Service and delivery was great.
Posted 2 months ago
the crockery is excellent but this is credits of Porcelite. the order took a while to be processed,
final shipment and delivery were swift. The shipment consisted of two large boxes, containing three smaller ones. loosely stacked and some bubblewrap draped around. this gave each box plenty of opportunities to move around in the big box. amazingly only one cup was damaged. the ear broke off. and after several emails NO response. NONE whatsoever. if this is standard for your client service and aftersales, yuou deserve this apreciation
Posted 2 months ago
I was very pleased with the service from Crosby’s, I telephoned them to say I needed the order quickly it arrived the next day ! The items I ordered were just exactly what I had expected, it was well packed , so 10 out of 10 for Crosby’s !
Posted 2 months ago
Spoke to the team on the phone and found them quite helpful, recieved high quality spoons and knives - just waiting for delivery of my matching forks. Hope to deal with them again .
Posted 2 months ago
Nice website. Delivery as promised. The glasses I purchased are a lovely quality, much better than I expected and very good value for money.
Posted 2 months ago
Our first order with Crosbys, we ordered 2 boxes of wine glasses. I called the day after ordering to ask for a estimated delivery date, I was told i would get a call back from the web team to confirm, I did not get a call back. 3 days later i called again, i was told my delivery would go out that day or the following day... nothing turned up. I called again for the 3rd time another 4 days later, i was finally told that one of the items was out of stock and this was why my delivery was delayed. Due to this poor customer service and lack of contact with regards to stock not being available i asked for a refund on the delivery, I was told i would of course get a refund and my delivery would be with me by Monday at the latest...... my delivery turned up on Tuesday. I emailed to ask for the delivery refund as i had not got any confirmation of this, guess what! No one replied. I run an engraving company and we are sourcing a new supplier of standard wine glasses, we get through 100's every month. I will not be using Crosbys again and I would not recommend the company to anyone.
Posted 2 months ago
Great selection on their site.
Very competitive prices.
Speedy delivery.
Think that says it all!
Posted 2 months ago
I would not recommend this company for its customer service or its products.
Posted 2 months ago
purchased 1/2 pint clear glasses-well packed -arrived unbroken
no confirmation of order
no correspondence
poor delivery time
but on the plus side good quality and fair price
Posted 2 months ago
A very small tin £6. Charged £7.80 delivery. I was going to return it the cost which would not be refundable was £3.80. It begs the question why charged £7.80. I will not use the company again!
Posted 2 months ago
Very happy with our new glasses. Good quality and great price.
Posted 2 months ago
Excellent service, quick delivery
Posted 2 months ago
Great service from start to finish. Extremely efficient.
Posted 2 months ago
Great quality milk jugs
Posted 2 months ago
The ice bucket is just the right size and great quality!
Posted 2 months ago
First time using this company and I was very pleased with the whole transaction. I called to ask a question and spoke to a really friendly and helpful person. Delivery was super quick and glasses exactly what I needed. Thank you!
Posted 2 months ago
After placing order and receiving confirmation, I heard nothing for a week. However a quick phone call and it was explained to me issues with pandemic in getting increased number of orders out as quickly as would normally happen. Goods subsequently arrived within 48 hours. Well packaged and best price I could find. Over all very happy and will certainly use again.
Posted 2 months ago
Crosbys is rated 4.23 based on 1,718 reviews