Crosbys Reviews

4.23 Rating 1,842 Reviews
79 %
of reviewers recommend Crosbys
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Crosbys  Reviews
Visit Website


0191 228 4800



Unit 14, Brough Park Way, Newcastle upon Tyne

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Crosbys  5 star review on 18th November 2020
Sally Roach
Crosbys  5 star review on 25th October 2020
Anil Sri Pathmanathan
Crosbys  5 star review on 12th October 2020
Crosbys  5 star review on 29th November 2019
Gordon Mellor
Crosbys  5 star review on 15th November 2019
Sally Ferguson
Crosbys  5 star review on 15th November 2019
glen cronan
Crosbys  5 star review on 29th July 2019
Jessica Watts
Anonymous  // 01/01/2019
Beautiful cups and saucers, took a while for delivery and had an issue with the wrong set turning up however this was rectified easily and recieved the right ones the next day. Would buy from Crosbys again.
Posted 2 months ago
Excellent service
Posted 2 months ago
took over a week to come , had to chase the order and it came the next day this was longer than expected
Posted 2 months ago
Quick delivery. Solid packaging, protecting fragile contents. Items as advertised. Happy customer. Thank you.
Posted 2 months ago
Terrible, forced to give one star because I can’t give minus stars.
Posted 2 months ago
I bought 2 small 1oz. ladles. 1 in plastic and 1 in stainless steel. Browsing and ordering online was very easy and goods were dispatched very promptly and arrived within a couple of days.

The quality of what I ordered was very much as expected and these 2 ladles are good value for money. I would buy from Crosbys again, depending on availability and price.
Crosbys  5 star review on 25th October 2020
Posted 2 months ago
Good value and good service, thank you
Posted 2 months ago
Somewhat troubled start but after a few calls managed to get the order all sorted and delivered! Everything arrived in one piece. Really pleased. Thank you and hoping to order some more now! My final communication was really helpful!
Posted 2 months ago
Excellent service. Beautiful glassware.
Posted 2 months ago
Prosecco glasses were beautiful and exactly what I wanted. Arrived quickly and in very secure packaging.
Posted 2 months ago
Poor customer service. I had the wrong item arrive, phoned customer service and was told I'd get a call back. Didn't get a call back so emailed instead, was told the correct item would be delivered the next day. It wasn't. Called again and was told I'd get a call back, didn't get a call back so phoned again. Was told it had been despatched that day (a day after it was meant to be delivered). Was then told over email that it was because of a mistake of the item being sent to the wrong place. Received the item the next day and one of the pieces was broken because it was packaged very badly. Emailed again and was given a £3.22 refund for the one broken item, thought they could have at least refunded the expensive £6.50 postage as well. Then when I questioned this, the girl over email implied she was doing me a favour by not charging me for the initial wrong item or collecting it? So now I have a box of mugs that I don't want in my small flat that I feel bad throwing away and no one else I know wants them and apparently that's justification for the bad experience I've received. Way too much hassle, will definitely shop elsewhere next time.
Posted 2 months ago
Excellent selection, price, and prompt delivery.
Posted 2 months ago
Excellent service - and good customer feedback - highly recommended
Posted 2 months ago
very poor customer service, took a month for delivery to arrive
Posted 2 months ago
Great packaging and glasses arrived intact. Could not find a better price online. All in all, we will be coming back to Crosby’s for future orders!
Posted 2 months ago
absolutely disgusting service. a month for the products to arrive after three emails sent to the company.
all blamed on covid although the customer services skills need some training. there is a thing called communication from the people who are willing to take your money when you order.
Posted 2 months ago
Ordered 1 spray bottle of household polish Had to call twice to ask for delivery, finally delivered 3 weeks late and was charged £6.50 for delivery in an enormous box filled with bubble wrap and the small spray bottle of polish. NOT IMPRESSED
Posted 2 months ago
Excellent service. Kept well informed, delivery arrived on time as estimated.
Posted 2 months ago
Champagne flutes delivered promptly and well packaged. Love the style of the glass and good quality. Satisfied with my order.
Posted 3 months ago
Excellent service from start to finish. Great customer service. Highly recommended.
Posted 3 months ago
Crosbys is rated 4.23 based on 1,842 reviews