Crosbys Reviews

4.21 Rating 2,027 Reviews
79 %
of reviewers recommend Crosbys
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Crosbys  Reviews
Visit Website

Phone:

0191 228 4800

Email:

nat@crosbys.co.uk

Location:

Unit 14, Brough Park Way, Newcastle upon Tyne

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My order took about a week or more to be acknowledged, it got delivered and there were dents in my colander so I complained and sent photos. The complaint was upheld and I am due a refund for the colander cost part of my order. I still paid a delivery cost for the shipping of a substandard item which should never have been packed and shipped in that condition. So and hence the 'poor' 2 star rating.
Posted 1 month ago
Perfect all
Posted 1 month ago
I have to say i have has the worst customer service in a long time with Crosby's 1. I sent an item back late last year and only just receiving a refund for this but only after i proved deliver at the returns depot, I have never had to do this in my life and the onis wan on me to prove it had been delivered. 2. I placed an order on the 8th February and chased this order as it had not been delivered back end of February spoke to a lady who agreed to Olivia who agreed to refund the delivery charge as good will which I agreed to. I was told that the order was missing an item and once it was in would be shipped to me, again I agreed to this asking what the expected delivery time would be and informed that about a week. On the 22nd March, at least three weeks after the conversation over my order I sent an email again to Olivia wishing to make a formal complaint over this order. My complain was completely ignored instead i just received an email thanking for my order and the items delivered the next morning. I then checked to see if the refund had been given. No it had not! On the 24th March I emailed Olivia to request this to be refunded and as of the 29th March I've still not received any refund. I feel I have more than patient with all this but but would welcome a conversation from the management over their failings.
Posted 1 month ago
Great mounts lovely quality and arrived in good time.
Posted 1 month ago
Excellent bowl. Lovely designs. Excellent customer service. They were swift and efficient
Posted 1 month ago
Web order ignored for a month - finally issued when I called. Showed up the next day with items missing. Would not recommend...
Posted 1 month ago
Luxury and posh
Posted 1 month ago
Excellent quality and service every time, love Crosbys.
Posted 1 month ago
Delivered well packaged and as described. Good comma - would buy from Crosbys again.
Posted 1 month ago
Much nicer than the photo, well packed, arrived ahead of time, excellent value for money, can’t be more pleased
Posted 1 month ago
Fantastic products amazing service, Quick professional dispatch, this is now my Second purchase, Will be purchasing and again in the future.
Posted 1 month ago
BOUGHT 6 STEAK KNIVES NOT SHARP ENOUGH FOR BUTCHERING TRIED GRINDING 2 STILL NO GOOD
Posted 1 month ago
Excellent service, beautiful glassware, looking forward to ordering more glassware in the future.
Crosbys  5 star review on 26th March 2021
Posted 1 month ago
Cant write a review as I ordered the wrong size. I should have ordered for a bigger teapot.
Posted 1 month ago
Lovely glasses, well packed. Needed prompting after waiting 2 or 3 weeks, but was swiftly delivered then.
Posted 1 month ago
None of the items listed on their website were actually in stock, though they took all the money when the order was received. Subsequent communication has been poor
Posted 1 month ago
Fast efficient service at low cost.
Posted 1 month ago
Great product and great value
Posted 1 month ago
Great variety of goods, quick and efficient service
Posted 1 month ago
Crosbys provided the goods I wanted, I received helpful service and the package (glassware) was delivered efficiently and intact
Posted 1 month ago
Crosbys is rated 4.21 based on 2,027 reviews