Crosbys Reviews

4.29 Rating 1,275 Reviews
82 %
of reviewers recommend Crosbys
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 87%
accurate and undamaged orders
Greater than 90%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
Read Crosbys  Reviews
Visit Website

Phone:

0191 228 4800

Email:

nat@crosbys.co.uk

Location:

Unit 14, Brough Park Way, Newcastle upon Tyne

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Placed an order, finally got a call after nearly a month apologising for how late it was. It arrived two days later. 50% of the items were broken and I was assured replacements would be sent out, it's been a week and these still haven't been received. I expressed my disappointment over the phone to someone and they were apologetic, however when I asked if I would receive any form of compensation I was told that I wouldnt, plus I'm still waiting for half my order. I'm not usually someone who leaves reviews, especially not bad ones, but the service from Crosbys was shocking. I would urge you to steer well clear!
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Posted 3 hours ago
Item not yet received!
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Posted 13 hours ago
Please don’t waste so much in packing
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Posted 18 hours ago
Very fast and efficient service
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Posted 1 day ago
Ordered for the first time. One week later no updates on the order. When I called them on the Friday I was promised the order would arrive by the following Tuesday. I waited until the Friday and received no updates or apologies for the delay. I called on the Friday afternoon. Very poor customer service. Eventually received the order after 17 days. Other suppliers I use are mostly next day delivery. Poor service from a company who when you call a recorded message tells you how they are family run and how good their customer service is.
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Posted 1 day ago
Excellent product and brilliant delivery 📦 can’t fault it. Thank you
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Posted 1 day ago
Excellent service
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Posted 1 day ago
Easy to order and fast delivery
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Posted 2 days ago
Found the website whilst price matching Chef and Sommelier champagne glasses. Placed an order which despite carriage charges was still significantly cheaper than the prices I had seen elsewhere. I received outstanding service - glasses were for a gift so I rang to check delivery timescales given festive period. I received the glasses (in perfect condition) the following day. I would highly recommend this company based on my experiences. Many thanks to Crosbys.
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Posted 2 days ago
would be nice to get an invoice????
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Posted 2 days ago
Great service and delivery experience
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Posted 4 days ago
Speedy service and lovely glasses, thank you.
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Posted 4 days ago
Lovely glasses + at a very reasonable + competitive price. They arrived in good time too. Will purchase more in future from this seller.
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Posted 5 days ago
Swift delivery with time & date given. Beneficial being able to identify alternative delivery option
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Posted 5 days ago
Helpful, there is always someone to speak to if there are any problems. The staff are respectful and friendly and the products are really good quality. I've ordered twice and will continue to order for my coffee shop. The porcelite seasons range looks much more beautiful than the photos depict. Delivery was early.
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Posted 5 days ago
Very good service
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Posted 5 days ago
Terrible. Not all my order arrived and no response when questioned.
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Posted 5 days ago
Excellent prices and speedy delivery. We were kept updated during the delivery process. We are very pleased with the glassware we received - Chef & Sommelier Open Up 55cl Tannic Glasses as well as some whisky glasses from the same range - and will order again from Crosbys.
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Posted 5 days ago
Very efficient service and delivered promptly. I will definitely use them again.
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Posted 5 days ago
Love the steak knives I have just bought! They are of great quality and I am sure will last for many years
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Posted 1 week ago
Crosbys is rated 4.29 based on 1,275 reviews