Crosbys Reviews

4.30 Rating 1,249 Reviews
82 %
of reviewers recommend Crosbys
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 88%
accurate and undamaged orders
Greater than 90%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
Read Crosbys  Reviews
Visit Website

Phone:

0191 228 4800

Email:

nat@crosbys.co.uk

Location:

Unit 14, Brough Park Way, Newcastle upon Tyne

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Good quality products but took over two weeks for delivery. I would order from Crosbys again but factor in lead time
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Posted 19 minutes ago
I have been waiting over 2 weeks for 3 griddle scrapers, I have sent 2 emails to ask there whereabouts and had no reply to either. Very poor service and customer service stay well clear 😡
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Posted 2 hours ago
Delivery in less than 24 hours. Amazing.
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Posted 2 hours ago
Speedy delivery.Most impressed.
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Posted 2 hours ago
Product great but the service pretty poor had to chase order via email and phone they didn’t both getting back to me and I had to chase again was promised a delivery date after complaint the date came and went another phone call and they still hadn’t sent package need to do better
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Posted 14 hours ago
All fine, though it would have been useful to have had more delivery information like a link to the courier as they now have live delivery info. It was a good job I was home today to receive. I did phone Crosbys to ask about more delivery info. I was promised an email but no information came through. Crosbys didn’t hold the stock but routed my order to the manufacturers who sent it out. So who’s fault the lack of delivery info was is a moot point but as I dealt with Crosbys I think it is theirs.
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Posted 17 hours ago
Very poor service. Placed an order on line, paid in full, then heard nothing. I then get an e- mail to ask me to write a positive review of my purchase. Well I haven’t received my goods. Then call to get update only to be told that goods are our of stock. Can’t be trusted - will not use again.
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Posted 21 hours ago
Such a bad experience . I had to call 3 times regarding my refund . Never again I’ll be using this company
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Posted 22 hours ago
The parcel was delivered by mid-day on the expected day and was exactly what I wanted. Thank you
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Posted 23 hours ago
A week after ordering it still had not been dispatched so I had to phone to chase it up, to which they then dispatched it. When it arrived the box was covered in a brown sticky substance. The decanter is exactly what I wanted and expected! So not so good service but good product!
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Posted 1 day ago
As described however postage took a while
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Posted 3 days ago
Goods not received for 2 weeks. I had to chase. No apology, just that they were on their way. I said we're not open on Mondays but delivery attempted then anyway. So now they are Parcelforce depot. hopefully we will receive them this year!
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Posted 3 days ago
The item was exactly what I ordered very good.
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Posted 4 days ago
Excellent service
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Posted 5 days ago
Great service. Goods as described. Would definitely use again
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Posted 5 days ago
Great item and great customer service thanks
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Posted 6 days ago
It took 3 weeks, lots of phone calls where I was promised it would be dispatched tomorrow then someone finally said they were waiting on the last item so they had been lying that it was in stock every other time. When it finally arrived it looked like it had come direct from the manufacturer so I had again been lied too. Please if you bother reading customer feedback just learn to be honest, don’t repeatedly lie to a customer and if you say you will “personally phone you back tomorrow” bother to pick up the phone. It’s just rude.
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Posted 1 week ago
Excellent service and quality products at the best prices. Would definitely recommend Crosby's
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Posted 1 week ago
Saw the porcelite seasons range in a restaurant in Liverpool and loved it. Great range of tableware in lovely colors, quick delivery. Well packaged but 2 bowls broken, looks like box had been knocked in transit. Crosby’s sorted replacement immediately.
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Posted 1 week ago
Excellent quality and good value. Delivery a little confused and trying to phone a nightmare of "engaged" or more frequently "unavailable".
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Posted 1 week ago
Crosbys is rated 4.30 based on 1,249 reviews