Crosbys Reviews

4.21 Rating 2,027 Reviews
79 %
of reviewers recommend Crosbys
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Crosbys  Reviews
Visit Website

Phone:

0191 228 4800

Email:

nat@crosbys.co.uk

Location:

Unit 14, Brough Park Way, Newcastle upon Tyne

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Absolute joke of a company! Website states 48 hour despatch, yet a week later when I chased I was informed that my order was being dispatched that day. Asked for tracking details 3 times so I could track my parcel and ignored 3 times! Promised calls back and never received those calls back either. Worst customer service team I've had the displeasure of experiencing. 'Lauren' in customer services most unhelpful and never fulfils her promises. Getting information out of this company is like getting blood out of a stone!
Posted 10 hours ago
Not received order
Posted 19 hours ago
It’s the second time I ordered and will be my last one. First time the packed a Couple of 5L canisters all together not thinking they are going to smash, when I confronted them they suggested to send them back to get a refund. I gave up honestly because I’ve just had a c-section, didn’t have the bloody time. Now, I did my order on the 24th of April for. My order is still showing “processing “ send 3 emails to 3 different addressed and no response!!!! Really frustrating!!!!! NEVER EVER AGAIN! Don’t bother ordering from them!
Posted 19 hours ago
Very helpful on the phone, how ever as DPD lost my package, they didnt have the processes to handle. Got the product, happy and will use again.
Posted 1 day ago
excellent service
Posted 1 day ago
Bought items online on a Sunday, confirmation of order straight away. Nothing all week. Phoned Crosby’s on Monday to say - have not received order, told items where in stock and would be posted tomorrow. Paid about £18.00 delivery - asked about getting some of this back, they said they would speak to online sales team and have heard nothing back - shocking service....happy to take your money - avoid - as far as I am aware has still not been delivered.
Posted 2 days ago
Excellent and speedy service. Really helpful when I realised I had ordered the incorrect size, called and change made to order. Will definitely recommend and purchase from them again myself.
Posted 2 days ago
Very pleased with the tray I ordered and it arrived in less than a week
Posted 2 days ago
Is this a genuine company? Ordered February. Payment taken. No delivery or contact. Now May.....
Posted 3 days ago
Over a month later I finally received the goods, which were as expected. Before I got the order I emailed several times and when my last two emails were ignored I resorted to a phone call, to be told that the order was in their warehouse, packaged and ready to dispatch. Will not be using this company again. Too much hard work.
Posted 3 days ago
Disappointing. Ordered on the 23rd April and despatched on the 29th of April. Just so happened that I contacted them via their web form on that date but received no response. Lots of positive reviews but I can't say I'll use them again.
Posted 1 week ago
Fantastic quality, quick turnaround, happy customer
Posted 1 week ago
Very impressed with the glasses. Good quick delivery..Definitely use you again
Posted 1 week ago
These tins were for my mum to replace her very old tins she was so pleased with these and the quality is brilliant will definitely purchase from yourselves in future
Posted 1 week ago
Great quality product at good prices ... reasonable delivery time too... highly recommend!!
Posted 1 week ago
Beautiful cups if on the small side... but ended up being highly overpriced once you've added VAT on the cups themselves and paid an extortionate £6.50 for delivery only to find out you're having to pay even more VAT on the already extortionate delivery price...
Posted 1 week ago
Product took over a month to send, this would of felt acceptable if a member of their team had communicated to explain there would be a delay. Product was as described and a good price....a little customer service wouldn't hurt.
Posted 1 week ago
I have sent 2 emails as the goods I purchased was damaged. I have no contact from anyone. I contacted them the day I received the goods it has been 5 days!!!!!!
Posted 1 week ago
The worst customer service, never use again I buy lot of stuff more the 1 month ago and been coming in 3 time and still missing stuff. I call at least 4 time for the same reason and no one resolve . Then the last call I made last week and they promised the rest of the good they will be delivered on Friday at Latest wich wasn’t true am still wait . To be honest am not call any more you’re Stealer and Westar time
Posted 1 week ago
Everything was fine
Posted 1 week ago
Crosbys is rated 4.21 based on 2,027 reviews