Crosbys Reviews

4.2 Rating 2,698 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted to be able to add to wine glasses originally bought 20 years ago. Quality excellent, service excellent and will probably buy from Crosbys again.”

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Posted 6 years ago

“Poor delivery & communication. Dissatisfied but glasses lovely.”

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Posted 6 years ago

“Had a breakage but was refunded and dealt with efficiently”

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Posted 6 years ago

“A fabulous glass that is excellent value but has an expensive look.Always admired by guests using them.”

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Posted 6 years ago

“Crosby’s service is very quick and reliable”

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Posted 6 years ago

“Excellent product, precisely as it appears on the Crosbys web site.”

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Posted 6 years ago

“Happy with the service.”

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Posted 6 years ago

“Lovely glasses. Classy look at a good price. So nice I ordered more!!!”

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Posted 6 years ago

“Still waiting for order almost 6 weeks after placing it. Have been calling almost everyday for the last week and though I’m promised a call back each time no one has ever contacted me so I’m still waiting. I wouldn’t mind the delay it’s the lack of customer service and information that has angered me. A big shame as a nice website showcasing nice products. Perhaps too good to be true if they can’t deliver them to the end customer.”

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Posted 6 years ago

“Great service. Quick delivery. Would use website again”

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Posted 6 years ago

“Lovely Villeroy & Boch cutlery ordered. Crosby's prices are generally lower than competitors. Only downside was that delivery was scheduled for 6th to 12th July, and by 18th July had not arrived. It took a phone call to discover that the order had not been sent out, and I was promised next day delivery. which did actually happen. Hopefully there will not be any delays on future orders. Apart from this, very satisfied with the website, ordering process and prices.”

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Posted 6 years ago

“Excellent as usual, fast delivery, great prices.”

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Posted 6 years ago

“Very good service, would recommend your company any time. Thank you.”

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Posted 6 years ago

“very good prices and service. cheaper than any other competitors like nisbets etc.”

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Posted 6 years ago

“Easy to order on line, delivery much quicker than anticipated. However, one item was short delivered. Service team very helpful and quick to respond and am now waiting for the shortfall to be delivered”

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Posted 6 years ago

“Admin was good, good price”

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Posted 6 years ago

“Always fast and reliable, dispatch is prompt and clear.”

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Posted 6 years ago

“After I ordered I realised that my delivery is different than my PayPal address. I called few times and left voicemails. Also I send a message to your company. Some one replied me back that they will deliver the product to the right address. Unfortunately it didn’t happen. It went to the address where I informed them not to send it. Anyway I had to spend £60 for cab to collect £60 worth of products. In future please give some priority to listen to your customer.”

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Posted 6 years ago

“Order delivered on time and well packed. Good value for money products.”

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Posted 6 years ago

“Fantastic pricing, quick and easy order/delivery.”

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Posted 6 years ago

Crosbys is rated 4.2 based on 2,698 reviews