Poor customer service. I had the wrong item arrive, phoned customer service and was told I'd get a call back. Didn't get a call back so emailed instead, was told the correct item would be delivered the next day. It wasn't. Called again and was told I'd get a call back, didn't get a call back so phoned again. Was told it had been despatched that day (a day after it was meant to be delivered). Was then told over email that it was because of a mistake of the item being sent to the wrong place. Received the item the next day and one of the pieces was broken because it was packaged very badly. Emailed again and was given a £3.22 refund for the one broken item, thought they could have at least refunded the expensive £6.50 postage as well. Then when I questioned this, the girl over email implied she was doing me a favour by not charging me for the initial wrong item or collecting it? So now I have a box of mugs that I don't want in my small flat that I feel bad throwing away and no one else I know wants them and apparently that's justification for the bad experience I've received. Way too much hassle, will definitely shop elsewhere next time.