Crosbys Reviews

4.30 Rating 949 Reviews
82% of reviewers recommend Crosbys
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0191 228 4800


Unit 14, Brough Park Way, Newcastle upon Tyne

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Within 5 Days
average delivery time
Greater than 91%
on-time delivery
Greater than 86%
accurate and undamaged orders
Customer Service
communication channels
G Richards
"After some on line research we found that Crosbys are pretty much the best value around when it comes to Crockery. The packaging is perfect and lead-time as promised. We would not look anywhere else now for Crockery. Crosbys will be our first port of call from now on."
Posted 1 year ago
C Wood
"Always top quality products at a reasonable price; I wouldn't go anywhere else before checking crosbys first!"
Posted 2 years ago
H Cooper
"Super fast delivery and excellent service. Absolutely love my wine glasses"
Posted 2 years ago
"I've been waiting for my delivery longer than expected, up to now I have not got it ."
Posted 1 month ago
Visit Website
"Acceptable Service"
Posted 2 months ago
"Acceptable but only just. No problems with pricing or product but delivery was not when promised (was a Christmas present) and no reply to emails sent."
Posted 2 months ago
"Ordering was quick and fast but delivery was very poor"
Posted 2 months ago
"The glasses are exactly what I was after and delivery was fast. However the glasses are filthy and covered in dust, as is the box. These are a Christmas present for someone so I'm going to have to clean them all before I can wrap them."
Posted 3 months ago
"Cutlery is good quality. Packaging needs some more protection or padding inside because the steak knives pierced their boxes and were loose on arrival."
Posted 3 months ago
"Be careful of del charges . Very high"
Posted 4 months ago
"I would have rated the customer experience as poor if it wasn't for the excellent quality of goods received. I called twice to customer support chasing my order - the second time as the support handler did not call me back as promised. On both occasions he appeared un interested, lacking a personality and gave an impression as not being bothered. We waited ages for part of the delivery- the fact certain goods were out of stock at warehouse (despite when we ordered it said different) which wasn't a problem, the fact your staff didn't think it necessary to let us know by a simple email??"
Posted 4 months ago
"Ordered 6 V & B forks but only 5 arrived in box. Phoned up and was told someone would call me back later that day but they didn't. Phone again and after being put through to two departments have been told an additional fork will be sent out and should be with me tomorrow. Not feeling confident but if it does arrive I will raise my rating as the value of money is good."
Posted 4 months ago
"Good products, bad communication and delivery!"
Posted 5 months ago
"I was sadly disappointed, as thinking I had ordered the same as a previous purchase, 8 boxes of Delight PD clear powdered vinyl gloves, in a red box, they are actually Guardflex powder free, in a white box. Of course they are both vinyl, but the powdered ones really have no smell, but the ones you sent smell so much of plastic, which I don't like. It would be ok if it was just one box. I can't send them all back, it's just me and my bike, and too heavy to carry to the post office, Yours Faithfully, Linda Newman"
Posted 5 months ago
"I bought the beautiful sea spray, Porcelite plates, mugs and cups/cupboards.two weeks delay. When they arrived yesterday one plate and one mug was broken. But I give three stars because of the good price, and Crosby`s willingness to send the package to Denmark."
Posted 6 months ago
"One of the glasses was broken. I sent an email to Crosby's and never heard anything back I don't call that good service"
Posted 7 months ago
"Items look OK but very disappointed with not sealed properly just folded the top of the box so that items were able to fall out of the box!"
Posted 7 months ago
"Poor delivery & communication. Dissatisfied but glasses lovely."
Posted 7 months ago
"Had a breakage but was refunded and dealt with efficiently"
Posted 7 months ago
"We still await delivery of product"
Posted 9 months ago
"very good, just waiting on delivery however understandable with weather"
Posted 1 year ago
"Products very pleasing but communication regarding delivery poor. I was promised update on why my order was delayed with no response at all until I re contacted them yet again Apparently they were waiting for a missing item to arrive but didn’t bother to notify me of this. It took 2 weeks to receive my order after paying £6.50 which I found poor"
Posted 1 year ago
"Products available, arrived swiftly but not all ordered was delivered"
Posted 1 year ago
Crosbys is rated 4.30 based on 949 reviews

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