Unfortunately, after waiting over a month for delivery of my order and receiving absolutely no communication from Crosbys, I had to chase them! They came back to me within 2 days apologising for the long wait which was due to one of my items no longer being available and for which they refunded me straightaway. I received the rest of my order the next day and was very pleased with both items. However, although the frying pan is beautifully non-stick - the handle gets very very hot! Thankfully, it's a very long handle so you can hold it on the end or with a cloth, but i Crosbys' products are very good, but I fear that if I hadn't have chased them - I would still be waiting for my order which is why I gave them 3 stars.