Crosbys Reviews

4.2 Rating 2,673 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products! I have ordered many items from Crosbys, and I am thrilled with the quality and service I have received on numerous occasions. Would highly recommend this professional & reasonably priced company!”

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Posted 2 years ago

“The plates and cups we ordered are really good quality, very happy with my purchase. One plate was smashed in the box, however I emailed customer service and they replied very quickly to say they would send out a replacement.”

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Posted 3 days ago

“Ordered in December for a Christmas present, heard nothing but asked to review the service despite no good delivered. I chased and was told not arriving at the warehouse until 14th Jan. Asked for changed delivery address, no acknowledgement but asked to review again. Now finally delivered but poor communications and customer service”

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Posted 1 week ago

“I ordered a set of 6 glasses as an Xmas gift at the end of November, they eventually arrived on the 23rd Dec and when I checked the package that evening one glass was broken. I called the next day but the company was closed for Xmas and new year, which is fair enough. They picked up my query after the holidays and offered a refund of one glass! I can hardly gift 5 glasses to someone but it's a take it or leave it situation....anyway, we're now late into January and I'm still waiting for that refund. Im afraid this is one to avoid in the future.”

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Posted 1 week ago

“These serving dishes are actually salt and pepper pinching dishes. Rest of items were good but web description and images very misleading, car key for size comparison. .”

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Posted 1 week ago

“good service, delivered on time”

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Posted 1 month ago

“Exactly the size I wanted, if a little bit too posh for being used as a kitchen waste caddy, and perfect for that purpose.”

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Posted 1 month ago

“Easy website to use. Goods as described and well packaged. Would have given 5* if I had been notified that they were awaiting stock when order placed but customer services were very responsive when I queried why I had not received the goods when expected.”

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Posted 1 month ago

“Unexpectedly fast delivery time! Very impressed.”

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Posted 1 month ago

“Astonishing price as Robert Welch items are seldom cheap " . So the delivery was ahead of the notification & im very pleased & will definitely buy other items for my collection . Thank you .”

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Posted 1 month ago

“The package was excellent, and the products are on point”

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Posted 1 month ago

“Great service and prices.”

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Posted 2 months ago

“Lot's of great choices available and super fast delivery. Customer service very helpful.”

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Posted 2 months ago

“fantastic online experience. easy to order, shop online securely and delivery was prompt. many thanks! my 20' pizza screen is difficult to find anywhere...but Crosbys was able to source one for me! thanks!”

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Posted 2 months ago

“High quality product at a very competitive price. The customer service team also quick at answering queries.”

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Posted 2 months ago

“Great choice , & quality , fantastic value , delivery service was good”

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Posted 2 months ago

“The Robert Welch teapot that I ordered arrived 5 working days after I placed the order as promised on the website.”

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Posted 2 months ago

“Excellent customer service and quality products”

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Posted 2 months ago

“Excellent product Excellent price and quick delivery”

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Posted 2 months ago

“Excellent customer service, prompt reply to a query prior to purchase. Fast delivery, well packed and good price. I would purchase from Crosbys again.”

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Posted 2 months ago

“I was looking for a mix and match set of crockery and came across Crosbys online. What a fabulous selection to choose from. Arrived well packaged and within timeframe given. Love my new look dining table”

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Posted 2 months ago

Crosbys is rated 4.2 based on 2,673 reviews