Crosbys Reviews

4.2 Rating 2,636 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products! I have ordered many items from Crosbys, and I am thrilled with the quality and service I have received on numerous occasions. Would highly recommend this professional & reasonably priced company!”

Helpful Report

Posted 1 year ago

“The cutlery I ordered - 12 pieces only) arrived in a very badly torn box which could have held well over hundreds. They were strewn across the bottom of the box, the 2 inside boxes holding the 12 pieces (dinner knives) were very badly torn and obviously just thrown in the large box hence scattered across the bottom. To top it all only 11 table knives were in the box. I spoke to the customer services staff and as requested emailed them with photos of this order. I am still after a week awaiting the missing table knife, a response or apology. Absolutely nothing. I am disgusted and disappointed. Could not recommend this company.”

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Posted 13 hours ago

“Terrible company. I bought and paid for spoons in July. They arrived a month later and they were the wrong spoons. I complained and asked for a refund and have still not received the refund and we ae now in September.”

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Posted 2 weeks ago

“Where is my order?? It didn’t delivered??”

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Posted 2 weeks ago

“Didn’t receive items.. even after they changed my delivery date twice! Now chasing refund that was meant to be in my account days ago!!”

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Posted 3 weeks ago

“Waited 13 days for my cutlery after 3 phone calls asking where it was ! Four small boxes Arrived in a huge box with no padding. Thrown around and bashed . I emailed a complaint heard nothing and will now send back for a full refund , I hope I get this promptly !! .. the customer service team are very friendly and polite but don’t email or do anything they say they will they will, don’t recommend”

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Posted 1 month ago

“Really pleased with my enamel tray. It does the job for which I wanted it and is easy to keep clean. Arrived in good time and customer service is excellent. Thank you.”

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Posted 1 month ago

“12 days and no sign of my order and no reply to my email sent 5 days ago asking when the order might be sent. Really disappointed”

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Posted 2 months ago

“Good service. Item arrived within a week or placing the order. Well packed. Easy to use website. Price was good value. Wouold recommend”

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Posted 2 months ago

“Very poor service False lead times Say they will call back, but never do”

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Posted 2 months ago

“Beautiful crockery Fast service”

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Posted 2 months ago

“Glasses arrived on time. ust whats needed. Need to buy some more now.”

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Posted 2 months ago

“Order arrived with some damages. I contacted them within the 24hrs to report the damages and I have since chased. It’s now be over a week and not had a response. Aftersales is poor.”

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Posted 2 months ago

“Efficient & very prompt delivery. Also easy & fast website to look at that exactly what you’re after. Excellent service.”

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Posted 2 months ago

“Great priced glassware. One glass out of 42 was broken but rectified immediately. Good Returns process when I realised some of the glasses had been ordered the wrong size.”

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Posted 2 months ago

“Great product and great service. Really love the style and quality of these grinders. The antique copper finish is absolutely beautiful. I thought the postage cost was a bit expensive, but the quick despatch was worth it.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Always prompt efficient service. Reasonable prices for good quality products.”

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Posted 2 months ago

“Excellent, fast delivery with good communication throughout the order process”

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Posted 2 months ago

“Excellent products, just as described. Well packaged and arrived quickly. Happy to buy again from them”

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Posted 2 months ago

“Always good quality products at great prices. Peter in online sales was very helpful in communicating with us, providing samples and processing our order. These guys are always my go to supplier for our restaurant and kitchen supplies.”

Helpful Report

Posted 2 months ago

Crosbys is rated 4.2 based on 2,636 reviews